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# Implementation Project Manager

- **Company:** Compunnel Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $79,040.0 - $87,360.0
- **Contract:** Temporary contract
- **Skills:** Business Software, Software as a Service, Mobile Application Software, Clover, Software Deployment, Lightspeed
- **Published:** June 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b3fa60d4e5d41273

## About the Role

Do you have experience in Managing projects?, Do you have a Bachelor's degree?, The ideal candidate will have experience managing client implementations, coordinating cross-functional teams, troubleshooting technical issues, and driving projects to completion within established timelines. Experience working with SaaS platforms, POS systems, or customer onboarding programs is highly preferred., * Bachelor's degree or equivalent professional experience

 * 3+ years of experience in implementation, project management, onboarding, customer success, or account management
 * Strong project management and organizational skills
 * Excellent verbal and written communication skills
 * Ability to manage multiple projects and priorities simultaneously
 * Experience working with cross-functional teams and client-facing environments
 * Strong problem-solving and technical troubleshooting abilities
 * Proficiency with business applications, project management tools, and CRM platforms
 * Ability to quickly learn new technologies and systems

Preferred Qualifications

 * Experience with POS platforms such as Toast, Square, Clover, Lightspeed, NCR, or similar systems
 * SaaS implementation or software deployment experience
 * Background supporting SMB clients
 * Experience in merchant services, digital commerce, online ordering, or customer onboarding environments
 * Knowledge of customer success and implementation best practices, * How many years of experience do you have managing client onboarding, implementation, or deployment projects?

## Description

We are seeking an experienced Implementation Project Manager to lead the onboarding and implementation of technology solutions for small and medium-sized business (SMB) clients. This role will serve as the primary point of contact throughout the implementation lifecycle, ensuring a smooth transition, successful product adoption, and an exceptional customer experience., * Manage end-to-end implementation projects for new client accounts

 * Serve as the primary point of contact throughout the onboarding process
 * Conduct project kickoff meetings and establish implementation timelines
 * Coordinate with internal teams to ensure successful product setup and deployment
 * Support implementations involving online ordering, loyalty programs, mobile applications, and related platform solutions
 * Monitor project milestones and ensure deliverables are completed on schedule
 * Identify and resolve implementation challenges, technical issues, and client concerns
 * Educate clients on platform functionality, features, and best practices
 * Collaborate with Sales, Customer Success, Product, and Support teams to drive successful outcomes
 * Maintain accurate project documentation and implementation records
 * Gather customer feedback and communicate improvement opportunities to internal stakeholders
 * Ensure a positive onboarding experience that promotes long-term client success


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