> Markdown version of [/jobs/ext/475718-sr-support-tools-product-manager](https://www.wearedevelopers.com/jobs/ext/475718-sr-support-tools-product-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Support Tools Product Manager - **Company:** Samsara Inc. - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Expert - **Salary:** $115,430.0 - $174,600.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Big Data, Software as a Service, Website Wireframe, Large Language Models, AI Platforms, Data Analytics - **Published:** June 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=891bb8f5e461d132 ## About the Role Do you have experience in Tooling?, Do you have a Bachelor's degree?, * 5-8 years of Customer Support tooling experience in a fast-paced SaaS environment * Bachelor's degree in a technical or business field, or equivalent practical work experience. * AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms (e.g., Decagon, Happy Robot, Intercom Fin, or similar). * Established subject matter expert in GTM tooling, with a history of delivering substantial impact across multiple tools * Ability to translate complex customer and business problems into clear requirements and solutions. * Experience with leveraging AI to solve high-impact business problems * Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures. ## Description The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience., As a Sr. Support Tools Product Manager, you'll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-term strategic direction of our sales technology stack. You will own a significant module of our core support tools, delivering substantial impact and contributing significantly to the company's GTM strategy and future., * You want to impact the industries that run our world: Your efforts will result in real-world impact - helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely. * You have an innate curiosity about how businesses work: One day you'll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. * You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer. Our customers value earned trust and human relationships built over time. * You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before. * You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team. In this role, you will: Fully own the success of your tool(s) within Samsara's revenue stack. This includes: * Discovery: Lead deep user research to identify, document, and anticipate core customer support pain points and future GTM tooling needs. * Design: Draft comprehensive Product Requirements Documents (PRDs) and design artifacts (wireframes), ensuring alignment with business goals and automated workflows. * Build: Oversee feature execution and drive rigorous usability testing, collaborating with GTMS, Sales Ops, and AI + Data Analytics teams. * Launch: Coordinate all aspects of release, including change management, enablement programs, and documentation for seamless field adoption. * Adopt & Iterate: Define and track key performance indicators (KPIs and adoption metrics) to measure business impact and inform rapid roadmap iterations. * Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices ## Related Videos - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [This App Reached 10,000 Users in One Week. 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