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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, IT Service Desk - **Company:** Johnson Service Group PLC - **Location:** Anaheim, CA, United States - **Salary:** $145,600.0 - $166,400.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Spreadsheets, Computational Fluid Dynamics, Software as a Service, Cyber Security, Databases, Data Systems, IT Management, Information Technology Operations, Inventory Management Software, Knowledge Management, Productivity Software, Remote Access Technology, Remote File Sharing, Software Engineering, Software Licensing, ServiceNow IT Service Management, Office365, System Availability, Information Technology, Network Server - **Published:** June 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e95314c35754479c ## About the Role Do you have experience in Team training?, Do you have a Bachelor's degree?, * Bachelor's Degree in Business Administration, Computer Science, or equivalent experience, and management skills level that would facilitate management of a highly technical, multi-functional and detailed area of responsibility. Prior experience in managing people, training, and project management skills required. ## Description * Undertake practical and strategic activities; a fluid balance between operational activities, strategic work, and project management. * Managing multiple projects simultaneously - would include direct department projects or projects outside immediate area of responsibilities. * Leads teams responsible for end user computing, collaboration and remote access in addition to back office systems such as O365 and branch systems * Monitors and manages branch team member systems including CFD, Card Wizard, ITC and check printing/scanning systems. * Takes complete ownership of teams and activities responsible for troubleshooting, resolving and communicating the impact of individual employee, executive and board members in office and remote environments. * Responsible for management of the IT ticketing system, order management, inventory tracking, system delivery and system support. * Manages overall system patching process for back end servers, desktops, laptops, printers and associated peripherals, devices and network connected equipment. * Responsible for defining employee department file sharing, collaboration, communication and printing solutions. * Attends project planning meetings and provides support for future and ongoing projects related to end user computing upgrades and rollouts * Responsible for main storage systems and platforms in use across company, including Dell/EMC and PURE for Tier 1 application hosting, databases and servers across the enterprise * Oversees back office server and end user backup jobs, processes and monitoring/restores for business critical applications. Responsible for reporting and escalating system backup failures or issues to Sr. IT leadership. * Manages projects, upgrades and software licensing for end user and back office systems and vendors. * Manages the RFP process, cost analysis, and vendor recommendation for branch, back office and end user computing systems and software. * Implements applicable industry best practice support model, such as the IT Infrastructure Library (ITIL) v3 to improve IT operations maturity level and move to a more customer-centric support focus for all IT services. * Stays appraised of end user, collaboration and back office computing technologies. Acts as technical advisor for leveraging end user and back office software and productivity tools to support the business. * Defines and approves appropriate access to information resources, systems and data sources in conjunctions with HR, Information Security and Data System Owners. * Prepares and monitors budgets, resources and recurring processing tasks, reporting on budget and uptime variances that are affecting the department or company. * Ensures staff and assistant managers are trained, coached, counseled, developed and supervised in effective and efficient manner. * Makes decisions on escalation for timely problem resolution and ensure high system availability for employee, back office and branch systems. * Oversight of application upgrades, testing and new releases in coordination with application development and production systems team which may impact team members. * Seeks out opportunities and works with business partners to implement plans for efficiency improvements across organization involving collaborations or communications' processes. * Maintains system and operational procedure documentation such as network drawings, spreadsheets, policy and procedures, system application and services management tools. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)