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# Helpdesk Level 2 support | Fulltime

- **Company:** TWO95 International, Inc
- **Location:** Cherry Hill, NJ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Software Applications, Software Systems, Computer Networking Systems, Information Technology
- **Published:** June 8, 2026
- **Apply:** https://www.juju.com/job/00000000g6k0bg

## About the Role

+ Bachelor's degree in computer science or related field preferred.

 + CompTIA A+ certification or equivalent experience required.

Experience:

 + 2+ years experience working in a helpdesk or technical support role.

 + Tier 2 experience preferred.

## Description

+ Respond to incoming support requests in a timely and courteous manner.

 + Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.

 + Document and track all support requests in a helpdesk ticketing system.

 + Escalate complex issues to higher-level support staff as needed.

 + Install, configure, and maintain software applications and operating systems.

 + Perform regular maintenance tasks on hardware and software systems.

 + Provide end-user training on software applications and systems.

 + Communicate technical information to non-technical users in a clear and concise manner.

 + Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.

 + Other duties as assigned.


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