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# Technical Support Specialist

- **Company:** University of Nebraska
- **Location:** Omaha, NE, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, Issue Tracking Systems
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e8793d22961652a3

## About the Role

Do you have experience in Vendor relationship building?, Do you have a Associate's degree?, * Do you possess excellent customer service skills, paired with empathy and patience when addressing challenges?

 * Are you highly adaptable and can easily adjust to changing priorities?
 * Does the opportunity to work at a fast-paced organization excite you?, * Detail-oriented individuals who value precision and processes.
 * Genuine and approachable individuals who can make authentic connections and provide exceptional service while working with a wide variety of people.
 * Motivated learners who are inquisitive and desire to continually grow in their career.
 * Collaborative team players who can function independently, as well as part of a team.
 * Problem-solving individuals who can effectively prioritize and execute multiple tasks in a fast-paced environment with proven problem-solving skills.
 * Reliable, organized, and adaptable individuals who can manage multiple responsibilities and effectively prioritize competing priorities.

What you need:

 * Minimum Education: Associate's degree or equivalent. Preferred Experience: Bachelor's degree.
 * Minimum Experience: 1 year of experience in a customer service role within a professional environment. Preferred Experience: 1-3 years' experience in computer/technical support.
 * Strong oral and written communications.
 * Highly adaptable and able to adjust to changing priorities.
 * Ability to create technical documentation.
 * Analytical and problem-solving skills.
 * Ability to build relationships and work with technical and business stakeholders.
 * Ability to think strategically and collaborate with others.
 * Candidates will also be evaluated on our core values of passion for mission, integrity, and teamwork.

## Description

* Serve as the first line of support for end users via phone, email, chat, or a ticketing system.
 * Quickly learn new software applications, providing support and training to staff as needed.
 * Multitask effectively while prioritizing multiple incoming requests.
 * Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience.
 * Understand basic cybersecurity and infrastructure best practices.
 * Learn and assist with level 1 and 2 support-related issues.
 * Build and maintain strong working relationships with external vendors, university users, and support teams.


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