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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Power on Digital Solutions, Inc. - **Location:** Strongsville, OH, United States - **Experience:** Starter - **Salary:** $45,760.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Cloud Services, Wi-Fi Technology, Computer Network Technologies, User Accounts - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=38d000b6cefdce90 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Customer communication?, * 1-2 years of Help Desk/IT support experience Technical Skills * Basic understanding of Windows operating systems (Mac experience a plus) * Familiarity with Microsoft 365 * Foundational networking knowledge (Wi-Fi, DNS, DHCP) Professional Skills * Strong troubleshooting and problem-solving ability * Clear communication skills with both technical and non-technical users * Ability to manage multiple client requests and shifting priorities while staying calm and responsive * Customer-focused mindset with a strong attention to detail Mobility Requirements * Valid driver's license required * Reliable personal vehicle and active auto insurance required * Ability to travel to local client sites; mileage reimbursement provided Physical Requirements * Ability to lift up to 50 pounds, including workstations and related equipment What Success Looks Like * You resolve common IT issues efficiently with minimal escalation * Clients feel supported and confident in your responsiveness and communication * You stay organized and manage multiple requests effectively in a fast-paced environment * You continuously build your technical skills and contribute to team success ## Description Our client is a leading Managed Services Provider delivering enterprise-level IT support, cybersecurity, and cloud solutions to small and mid-sized businesses. We are searching for a Help Desk Technician who will work closely with senior technicians, contribute to a high level of client satisfaction, and continue developing your technical skills in a Managed Services Provider (MSP) setting. This role is ideal for someone early in their IT career who enjoys solving technical issues, supporting end users, and gaining hands-on experience across a variety of client environments. As part of our service team, you'll provide day-to-day support to small and mid-sized businesses, helping maintain reliable, secure, and efficient IT environments. What You'll Do Client Support and Issue Resolution * Respond to and resolve IT support requests across multiple client environments * Troubleshoot hardware, software, and basic network issues * Deliver timely resolutions while maintaining clear, professional communication User and System Support * Support Windows and Mac workstations * Assist with Microsoft 365 administration (user setup, password resets, email troubleshooting) * Set up and configure user accounts, devices, and access permissions Service Coordination and Documentation * Accurately document issues, resolutions, and processes in the ticketing system * Escalate more complex issues to senior technicians as needed ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)