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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Residential Healthcare - **Company:** AMFM Healthcare - **Location:** Falls Church, VA, United States - **Experience:** Experienced - **Salary:** $58,240.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Computer Networks, System Configuration, Desktop Computing, Microsoft Office, Networking Basics, Productivity Software, Software Systems, TCP/IP, Network Routers, Gsuite, User Accounts - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7ec90a2740ed5b45 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Productivity software?, Do you have a Trade school?, * 3+ years of hands-on IT support experience, preferably in a fast-paced or healthcare setting * A degree, trade school diploma, or relevant technical certifications (e.g., CCNA, MCSA, CompTIA) * Familiarity with HIPAA, HITECH, and CFR 42 Part II regulations * Strong experience with Google Workspace and Microsoft Office 365 * Working knowledge of networking principles (TCP/IP, routers, switches, RADIUS) * Experience with JumpCloud, mobile device management (MDM), and remote monitoring tools (RMM) * Ability to clearly communicate technical concepts to non-technical team members * Possess valid driver's license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 4 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years., * Calm under pressure, especially when handling time-sensitive IT issues * A strong communicator and natural collaborator - you're helpful, not just technical * Organized, reliable, and attentive to detail * Passionate about learning new technologies and solving real problems * A team player who believes in the mission of AMFM Healthcare and wants to contribute meaningfully to our success ## Description As our IT Support Technician, you'll be the first point of contact for IT support - helping both local and remote teams with everything from system troubleshooting to onboarding new staff. You'll play a key role in ensuring that our clinical and administrative teams can focus on what matters most: caring for our clients. Your responsibilities will include: * Diagnosing and resolving IT issues related to computers, networks, and software systems * Configuring and deploying new workstations and supporting users through onboarding * Managing user accounts across multiple platforms and ensuring proper access * Maintaining IT asset inventory across all AMFM sites * Supporting mobile devices, local/network printers, and web-based video technologies like Zoom * Assisting with software patching, updates, and system maintenance * Collaborating with Tier II support, system administrators, and the Director of IT * Documenting procedures, fixes, and system updates in our internal knowledgebase * Participating in occasional after-hours or weekend support as needed ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Is everything difficult, or is it just me?](https://www.wearedevelopers.com/videos/907-is-everything-difficult-or-is-it-just-me) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)