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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician I - **Company:** Johns Hopkins Federal Credit Union - **Location:** Baltimore, MD, United States (Remote available) - **Experience:** Experienced - **Salary:** $50,814.0 - $63,523.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Information Technology Audit, Procurement Software, Software Licensing Audit, Software Vulnerability Management - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4633dd05bba5bead ## About the Role Do you have experience in Vendor relationship building?, Do you have a Associate's degree?, * Associate's degree in a related field * 3+ years' experience with progressive help desk experience * Equivalent combination of education and experience. * A CompTIA A+ certification is a plus. * Strong problem-solving skills and the ability to think creatively to find a new solution. This position is eligible for hybrid work. The ability to work in a hybrid/remote position is based on work performance and ability to create and maintain engaging work relationships. ## Description The IT Support Technician I is an IT role that will be responsible for the first level technical support of users, hardware and processes of the Credit Union. The IT Support Technician I will provide troubleshooting and support as well as configuration and installation of new devices using established procedures and protocols. Additional responsibilities include providing end-user support services, troubleshooting assistance, equipment imaging/deployment, infrastructure support, IT audit program support, and problem resolution. The IT Support Technician I will respond to helpdesk requests and/or visit user locations, exhibiting ownership and timely resolution of problems to ensure minimal disruption to business operations., * Answers help desk questions via phone, e-mail or in person and performs analysis and troubleshoots to resolve problems. * Manage requests to ensure that the help desk queue is current, and all tickets are assigned to the appropriate technicians. * Maintains sufficient working knowledge of end user software and hardware to assist with problem resolution. * Utilizes and updates internal knowledge base of documentation regarding credit union hardware/software installation/maintenance/troubleshooting as it relates to Help Desk inquiries. * Responsible for coordinating with other resources within the Credit Union to resolve Help Desk requests. * Keeps users informed of the status of requests and notifies all involved parties when tickets are opened and closed. * Assumes responsibility of primarily IT related issues by establishing and maintaining professional business relations with end users and outside vendors . IT PROCUREMENT/DECOMISSIONING * Receives procurement requests from end users and IT staff, obtains quotes, and coordinates response with appropriate IT staff. * Responsible for proper disposal of IT assets in compliance with the Credit Union's Information Security Standards and Procedures. IT AUDIT PROGRAM * Performs basic audits as specified by the IT Audit Program. Areas to cover include active directory user audits, active directory computer audits, software compliance audits, and network audits. * Assists CIO with asset vulnerability management. OTHER DUTIES * Remains compliant with applicable laws and regulations, including but not limited to BSA and the USA Patriot Act. * Ensures compliance with Credit Union standards and make recommendations as needed.Responsible for any additional duties and/or responsibilities as assigned. ## Related Videos - [Keeping Your AI Software Supply Chains Sovereign in the Age of Commercial Open Source](https://www.wearedevelopers.com/videos/100150-keeping-your-ai-software-supply-chains-sovereign-in-the-age-of-commercial-open-source) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [The Day After the Robots Come. 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