> Markdown version of [/jobs/ext/478055-help-desk-support-engineer-remote](https://www.wearedevelopers.com/jobs/ext/478055-help-desk-support-engineer-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Engineer - Remote - **Company:** Hood Llc - **Location:** Atlanta, GA, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Client Server Models, Information Systems, Computer Maintenance, Computer Networks, Common Desktop Environments, Desktop Computing, Remote Access Technology, Software Engineering, Laptops - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=429d14c75d5eddf0 ## About the Role Do you have experience in macOS?, Do you have a Associate's degree?, * Ability to work to corporate service level agreements. * Strong interpersonal and oral communication skills, attention to details. * Adept at reading, writing, and interpreting technical documentation and procedure manuals. * Ability to present ideas and solutions in articulate, user-friendly language. * Highly self-motivated and directed. * Strong customer service orientation. * Experience working in a team-oriented, collaborative environment., * Associate degree or equivalent experience in Information Systems, Business, or related technical field. * 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services. * Proficiency in English * Expert knowledge on Win 10 and 11 * Working knowledge of Active Directory * Working knowledge of MAC OS * Working knowledge of mobile devices, laptops and desktops * Working knowledge of common desktop applications including Microsoft 365 * Working knowledge of client/server printing * One of the following certifications: A+, Network+, Microsoft MDAA or equivalent Preferred Skills: * Familiarity working in a manufacturing environment. * Understanding of common Help Desk Applications and toolsets ## Description The Help Desk Support Engineer will be on the frontline of support for the organization. Support hours for the organization are Monday through Friday 8AM to 6PM Eastern. The role will have after-hours support based on a rotation to be assigned by the Help Desk Manager. This is a remote position with less than 5% travel. Additionally, the Help Desk Technician should maintain a high level of customer service in line with the organization's expectations and should work to ensure minimal production downtime while working in a manufacturing environment. Working on variety of support issues, this role will serve as a business partner for the support of business applications solutions and processes., * Comfortable working on and assisting others through company help desk software, and remote access desktop programs. * Act as the initial point of contact for all computer and system related concerns * Assist management in creating training materials pertaining to computer troubleshooting and usage * Attend in-person meetings with management to discuss, analyze, troubleshoot and diagnose hardware and/or software issues. * Resolve technical issues related to network interruptions, and actively update, maintain, and monitor all aspects of computer networks. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)