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# IT Service Desk Analyst

- **Company:** University Cancer & Blood Center
- **Location:** Athens, GA, United States
- **Contract:** Permanent contract
- **Skills:** Access Network, Software Applications, Information Systems, Remote Access Technology, Peripherals, Computer Equipment, Information Technology
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=88f81bd06693787b

## About the Role

Do you have experience in Software installation?, Do you have a Associate's degree?, Associate degree in information systems, computer science, or related field; or equivalent work experience and knowledge.

Experience:

 * 1+ year of diverse experience in the information technology field.

Knowledge and Skills:

 * Extensive computer hardware and software technical knowledge, including usage, installation, repair, and configuration.
 * Ability to prioritize and handle multiple tasks and projects concurrently under deadline pressure.
 * Must be able to work independently; resourceful and action-oriented.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

 * Able to travel to different company work locations.
 * Ability to work occasional evening or weekend hours to complete projects or resolve problems.

Physical Demands and Working Conditions of Job:

Requires sitting, standing, walking, some bending, stooping, and stretching to include lifting up to 25 pounds; Potential for exposure to communicable illness from contagious patients; Extensive computer work, including viewing computer screens for long periods of time.

## Description

* Manage support requests for phones, computers, network access, etc., and escalate to Lead Services Desk Analyst and/or IT System Administrators as needed.
 * Provide support in person, over the phone, and via remote access
 * Perform technical diagnosis and troubleshooting for users with hardware, software, peripherals, and connectivity issues. Identify, prioritize, and resolve end-user technical problems and questions.
 * Onboard and offboard employees, students/residents, research monitors, etc. in all relevant systems as required
 * Install and upgrade hardware systems and software applications
 * Provide basic computer training as needed for new staff or physicians
 * Follow up with staff and physicians and complete support tickets in a timely manner

Perform any additional responsibilities as requested or assigned.


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