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# Technical Program Manager

- **Company:** Revelation Pharma Corporation, LLC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $90,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Cloud Computing, Cyber Security, Data Governance, EHealth, Electronic Medical Records
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=49bdf11c06e3e48a

## About the Role

Do you have experience in Vendor relationship management?, * 5 or more years of technical program management experience, with direct ownership of third-party technology integrations

 * Demonstrated experience building a support operations function, including BPO relationship management
 * Comfortable reading API documentation and technical specifications without requiring engineering support to interpret them
 * Experience in a regulated industry, with working knowledge of HIPAA compliance requirements
 * Background in startup or build-from-scratch environments where the processes do not yet exist
 * Strong written communication, with a demonstrated ability to produce executive-level reporting and governance documentation

Strongly Preferred

 * Experience with telehealth, digital health, or pharmacy technology platforms
 * Prior work coordinating vendor implementations involving EHR, payment processing, or identity verification systems
 * Familiarity with AWS-hosted application environments
 * Experience with technology governance frameworks, audit preparation, or compliance program management

## Description

Evergreen Telehealth is a direct-to-consumer telehealth platform focused on men's health, women's health, and specialty therapeutics. We are building our technology organization from the ground up and looking for a Senior Technical Program Manager to own the delivery coordination that makes it all work.

This is a build-from-scratch role. You will be the connective tissue between our engineering team, external technology vendors, clinical operations, and executive leadership. You will own how we get things done, not just track that they are happening.

What You Will Own

Vendor Integration Delivery (40%)

 * Own end-to-end delivery coordination for all active technology vendor integrations, including EMR, payment processing, and identity verification
 * Manage vendor timelines, API dependency sequencing, and UAT coordination
 * Serve as the primary point of contact between external vendors and the engineering team
 * Track go-live readiness and surface blockers before they reach engineering

Support Operations Buildout (20%)

 * Design the patient support function from scratch, including ticket taxonomy, escalation paths, SLA definitions, and tooling selection
 * Manage the relationship and SLA compliance of our BPO partner for Tier 1 patient support
 * Build and maintain the runbooks and escalation documentation used by all support tiers
 * Coordinate with clinical operations on the clinical deflection boundary and adverse event protocol

Technology Governance Execution (25%)

 * Drive execution of the enterprise technology governance workplan across cybersecurity, data governance, AI governance, cloud computing, and support operations domains
 * Own milestone tracking, stakeholder reporting, and evidence collection for audit readiness
 * Maintain the governance artifact library and ensure deliverable quality across all five domains
 * Coordinate with IT, compliance, and clinical stakeholders to keep governance milestones on schedule

Cross-Functional Program Coordination (15%)

 * Maintain the integrated program timeline connecting engineering sprints, vendor milestones, FTE onboarding, and executive reporting
 * Own the dependency map across all active workstreams and escalate blockers proactively
 * Run the weekly program status cadence and prepare reporting for the CTO and executive stakeholders
 * Partner with the Product team to ensure product delivery is sequenced correctly against vendor and infrastructure dependencies


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