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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** PREMIER STAFFING PARTNERS - **Location:** Knoxville, TN, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Azure, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Remote Desktop Services, Cloud Services, TCP/IP, Peripherals, Microsoft InTune, Information Technology, Laptops, Gsuite, Zendesk, User Administration, Servicenow - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e49f9f315e5557e6 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) * 2+ years of experience in a helpdesk or technical support role * Strong troubleshooting and analytical problem-solving skills * Hands-on experience with Windows and/or macOS environments * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) * Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) * Excellent communication and customer service skills Preferred Qualifications * IT certifications such as CompTIA A+, Network+, or Microsoft certifications * Experience with Intune * Experience with Active Directory and user account management * Knowledge of remote desktop tools and endpoint management systems * Exposure to cloud services (e.g., Microsoft 365, Azure, Google Workspace) ## Description We are seeking a detail-oriented and customer-focused IT Helpdesk Technician with strong troubleshooting skills to join our team. This role is responsible for diagnosing and resolving technical issues, providing end-user support, and ensuring the efficient operation of IT systems. The ideal candidate thrives in problem-solving environments and has a proven ability to identify root causes and deliver timely solutions., Technical Support & Troubleshooting * Serve as the first point of contact for users experiencing technical issues via phone, email, or ticketing system * Diagnose hardware, software, and network problems using structured troubleshooting methods * Resolve issues related to operating systems, applications, printers, and connectivity * Perform root cause analysis to prevent recurring issues * Escalate complex problems to higher-level IT teams when necessary, with detailed documentation Incident & Request Management * Track, prioritize, and manage support tickets to ensure timely resolution * Maintain accurate records of issues, solutions, and system configurations * Follow established SLAs and ensure consistent communication with users throughout the resolution process User Support & Training * Provide clear and professional guidance to users of varying technical skill levels * Educate users on basic troubleshooting steps and best practices * Assist with onboarding and setup of new employees (accounts, devices, access) System Maintenance * Install, configure, and maintain desktops, laptops, mobile devices, and peripherals * Support software updates, patches, and routine system checks * Contribute to knowledge base documentation and troubleshooting guides ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)