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# IT Customer Support Specialist (Windows / Help Desk)

- **Company:** Changing Technologies
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $47,050.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Creative Cloud, Desktop Computing, Software Engineering, Cisco WebEx, Headsets, Peripherals, Laptops, Printer Maintenance, Cisco
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cb5a3a37582d0213

## About the Role

Do you have experience in Video conferences (communication methods)?, Do you have a Bachelor's degree?, 6 to 10 years of experience providing technical support to computer system users by telephone, email, and in person.

 - 6 to 10 years of experience maintaining personal computers, systems, and printers.

 - 6 to 10 years of experience installing and troubleshooting computer operating systems and software.

 - Bachelor's degree in IT or a related field, or equivalent experience.

 - Strong customer service, communication, and problem-solving skills., * Bachelor's (Required), * technical support: 6 years (Required)
 * PC and printer maintenance: 6 years (Required)
 * OS and software: 6 years (Required)

## Description

One of our Government clients in Washington, DC is seeking an experienced IT Customer Support Specialist (Journeyman level) to provide technical assistance to staff in a Windows-based environment. This is an onsite contract role supporting a busy public sector agency. This is a hands-on customer support position, not a remote help desk role.

What you will do:

 - Provide technical assistance to computer system users in a Windows-based environment.

 - Configure, prepare, and deploy new desktop and laptop computers, including installation of required software and security tools.

 - Deploy and configure mobile devices such as iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.

 - Identify, research, and resolve software issues involving Microsoft 365, Adobe products, email, Microsoft Teams, and OneDrive.

 - Respond to telephone calls, emails, and in-person requests for desktop and mobile device support.

 - Document, track, and monitor reported issues to ensure timely and complete resolution.

 - Provide support for printers and office copiers, including installation, troubleshooting, and replacement of consumables.

 - Assist users with Cisco conference room technology, Webex, and Microsoft Teams meeting setup and connectivity troubleshooting.

 - Support computer peripherals including keyboards, mice, scanners, and headsets.

 - Maintain inventory and asset management for computers, mobile devices, printers, and related equipment.


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