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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Packaged/SaaS Application Engineer - **Company:** Manpower - **Location:** Des Moines, IA, United States (Remote available) - **Experience:** Experienced - **Salary:** $95,680.0 - $104,000.0 - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, Health Informatics, Software as a Service, Software Documentation, Computerized Physician Order Entry, Data Governance, Epic Willow, Performance Monitor, Epic Bugsy - **Published:** June 6, 2026 - **Apply:** https://www.juju.com/job/00000000g5wdze ## About the Role Certification * Active Epic Willow Inpatient certification required (must be current and maintained) * Additional Epic certifications (Ambulatory, Home Infusion, Bugsy, related modules) are a plus * All Epic certifications must be maintained and kept current throughout employment Experience * 4+ years of experience in Epic application management and support * Demonstrated experience with inpatient pharmacy operations and Epic Willow Inpatient configuration * Experience managing day-to-day EHR support operations and meeting SLA requirements * Prior experience working with offshore teams and managing distributed team coordination preferred * Experience in healthcare IT consulting or large health system environments preferred Technical & Functional Skills Epic & EHR Proficiency * Epic Willow Inpatient: medication order management (CPOE, verification workflows) * Pharmacy dispensing, IV workflows, and inpatient medication administration, * Deep understanding of hospital (inpatient) pharmacy workflows and clinical operations * Patient safety workflow knowledge and regulatory awareness (HIPAA, medication safety standards) * Familiarity with medication ordering, dispensing, and inventory management in hospital settings Competencies & Soft Skills * Strong analytical thinking and structured problem-solving abilities * Excellent communication skills; ability to translate clinical requirements into technical solutions * Experience communicating with clinicians including pharmacists, nurses, and physicians * Proven stakeholder management skills in complex, matrixed healthcare environments * Strong documentation and training development skills * Effective project coordination and ability to manage competing priorities * Collaborative team player comfortable working with both onshore and offshore team members What are must-have skills for this role? 1. Active Epic Willow Ambulatory Certification + Configuration Expertise 2. Ambulatory Pharmacy Workflow & Clinical Translation 3. EHR Support Operations & SLA Management Years of experience required for each skill? 4 years minimum What are some nice-to-have skills : 1. Additional Epic Certifications (Inpatient, Home Infusion, or Bugsy 2. Offshore Team Coordination Experience 3. Healthcare IT Consulting or Large Health System Background ## Description We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a dynamic healthcare environment. The successful candidate will bring 4+ years of experience in Epic application management, with a strong track record in day-to-day operations, client stakeholder engagement, and collaboration with cross-functional and offshore teams., Application Support & Operations * Act as the primary subject matter expert (SME) for Epic Willow Inpatient application workflows and configurations * Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs * Monitor and manage error queues, label and printer issues, and pharmacy automation interfaces * Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID mapping * Perform root cause analysis on application issues and implement corrective actions Build & Configuration * Build and maintain inpatient pharmacy configurations within the Epic EHR environment * Manage medication order sets, formulary setup, and dose checking rules * Configure NDC billing builds, pharmacy charge maps, and 340b billing workflows * Support medication build activities including IV mixtures, compounding, and repackaging * Manage medication loads (Medispan) and maintain formulary accuracy * Develop and maintain BPA/OPA alert builds to support clinical decision-making and patient safety * Support CPOE and pharmacy verification workflows for medication order management Stakeholder & Team Collaboration * Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with clinical and business needs * Collaborate closely with hospital pharmacists, pharmacy operations teams, nurses, and physicians to optimize workflows * Coordinate with Accenture team, software vendor team, and client contacts across all application activities * Coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring * Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs * Support team members working on other Epic applications as needed Documentation & Compliance * Maintain comprehensive system documentation including workflows, build specifications, and testing protocols * Ensure compliance with HIPAA, data governance, medication safety standards, and organizational security policies * Develop and deliver end-user training materials and conduct training sessions as required * Support system design, testing, and implementation activities for upgrades and enhancements ## Related Videos - [Data Governance in the Era of AI](https://www.wearedevelopers.com/videos/1622-data-governance-in-the-era-of-ai) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [AI beyond the code: Master your organisational AI implementation.](https://www.wearedevelopers.com/videos/1248-ai-beyond-the-code-master-your-organisational-ai-implementation) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Unlocking Value from Data: The Key to Smarter Business Decisions-](https://www.wearedevelopers.com/videos/1367-unlocking-value-from-data-the-key-to-smarter-business-decisions) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [7 Most Popular Web Developer Jobs in Europe](https://www.wearedevelopers.com/magazine/163-7-most-popular-web-developer-jobs-in-europe) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)