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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Hippocratic AI - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $125,000.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Health Informatics, Software as a Service, Data Files, Healthcare Effectiveness Data and Information Set, Core Voice Platform, Large Language Models, VeevaCRM, Data Pipelines - **Published:** June 6, 2026 - **Apply:** https://www.builtincolorado.com/job/implementation-manager-payor/9636920 ## About the Role * A minimum of 5 years of implementation, onboarding, or professional services experience working specifically with health plans or managed care organizations (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers) * Fluency in health plan operations - population health, care management, Stars/HEDIS, utilization management - you know how these teams work and which one owns what * Proven track record managing complex, multi-stakeholder enterprise deployments with 60-120 day timelines * Experience working with health plan member data - eligibility files, risk stratification outputs, care gap lists - and coordinating with health plan IT or data teams to get them right * Familiarity with health plan IT environments and vendor onboarding processes: security questionnaires, BAA requirements, care management platform integrations (e.g., ZeOmega, Jiva, Salesforce Health Cloud) * Strong project management and process documentation skills Nice-to-Have: * Background at healthcare SaaS companies serving payors - Arcadia, Cotiviti, Inovalon, Evolent Health, ZeOmega, HealthEdge, or similar * Healthcare IT consulting experience (Accenture, Deloitte, Guidehouse, Milliman) with health plan clients * Familiarity with Stars/HEDIS measures and how member outreach programs connect to quality performance * Experience with voice AI, outbound member engagement platforms, or dialer and telephony configuration * Knowledge of payer-specific compliance and regulatory frameworks (e.g., CMS, NCQA, HIPAA) ## Description We are seeking an Implementation Manager with deep payor experience to join our growing team. In this role, you will own the end-to-end deployment of Hippocratic AI's voice AI use cases for health plan customers - from signed contract to go-live. You will sit at the intersection of project management, technical configuration, and health plan operations, ensuring each program launches correctly configured and on time. You will also play a foundational role in defining HAI's standard platform onboarding process for health plans, building the playbook that makes each successive deployment faster and more scalable than the last. Location & Travel * This role is remote. Regular travel to client sites and periodic sessions at our Palo Alto headquarters will be required. * Candidate must be willing to travel 25-50% What You'll Do * Own use case deployments from contract signature to go-live, serving as the primary project lead for health plan implementation engagements * Build and maintain the Implementation Charter for each deployment - timeline, configuration decisions, data requirements, go-live checklist, and sign-off criteria * Configure use cases for deployment: dialer setup, agent configuration, population filters, exclusion rules, call cadence, and routing logic, working directly from the use case requirements. * Coordinate with health plan data and IT teams to define, validate, and onboard member data files - eligibility pulls, risk stratification lists, care gap flags, and program eligibility fields * Project-manage across health plan stakeholder teams including population health, care management, clinical ops, Stars/HEDIS, IT, and vendor management, driving accountability to the go-live timeline * Define and refine HAI's standard platform onboarding process for health plan customers: the initial integration, base data pipeline, member file schema, and care management system connection that makes each additional use case an activation rather than a new integration project * Build and maintain the HAI implementation playbook - documenting what works, creating reusable templates and checklists, and making every future deployment faster than the last * Hand off to Customer Success at go-live with complete deployment documentation so the CS team can own the relationship from day one ## Related Videos - [AI in High-Stakes Industries: Lessons Learned](https://www.wearedevelopers.com/videos/100253-ai-in-high-stakes-industries-lessons-learned) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [Introduction to TXT](https://www.wearedevelopers.com/videos/30-introduction-to-txt) - [Implementing continuous delivery in a data processing pipeline](https://www.wearedevelopers.com/videos/73-implementing-continuous-delivery-in-a-data-processing-pipeline) - [AI PowerPlay: Building High-Impact Teams & Transformative Solutions](https://www.wearedevelopers.com/videos/1005-ai-powerplay-building-high-impact-teams-transformative-solutions) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)