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# Product Support Specialist

- **Company:** Lucid Inc.
- **Location:** Salt Lake City, UT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Large Language Models, Virtual Agents
- **Published:** June 5, 2026
- **Apply:** https://dejobs.org/x/x/FB4B67574D214C2D8A809E99F96B175D/job/

## About the Role

* 2 years practical work experience and/or a Bachelor's degree with strong academic performance.
 * A strong sense of personal ownership and responsibility
 * Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results.
 * Ability to translate complex technical ideas into simple, easy to understand content
 * Strong written and verbal communication skills (both internally and externally)
 * Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
 * Detail-oriented, organized and a good team player
 * Bias towards finding solutions versus shutting down ideas
 * Hybrid Schedule: Tuesday and Thursday South Jordan Office, * Experience optimizing systems and driving improvements
 * Basic Project Management experience
 * Teaching or mentoring experience
 * A strong understanding of user experience principles
 * Technical aptitude and troubleshooting skills
 * Experience working with AI Agent or curating LLMs

## Description

* Develop and maintain product expertise and work closely with other support and product team members to resolve user issues
 * Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
 * Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
 * Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
 * Represent Lucid by growing and managing a Lucid product community, building healthy relationships with users to resolve issues, and driving community strategies to ensure forum health and users' questions/feedback receive quality, timely answers.
 * Effectively build relationships and value with Lucid's customers by providing exceptional support tailored to our customer's needs
 * Contribute to content strategy, helping develop clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics.


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