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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Team Lead Microsoft Dynamics 365 IT Operations - **Company:** Liebherr - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Monitoring of Systems, Issue Tracking Systems, Information Technology Operations, Microsoft Dynamics, SAP (Applications), Systems Integration, Information Technology, Data Management, User Administration - **Published:** May 21, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=bcef9800ac613cf7 ## About the Role Do you have experience in Microsoft Dynamics 365?, Do you have a Master's degree?, * Bachelor's degree in Information Technology, Engineering, or a related field. * 5-8 years of experience in IT operations or application support, ideally in Microsoft Dynamics 365 / CRM / Power Platform environments. * Proven experience in operating and supporting business-critical applications, including incident, problem, and change management processes. * Strong understanding of Microsoft Dynamics 365 (Customer Engagement) and related technologies (Power Platform, Azure integrations). * Experience in troubleshooting across application, integration, and interface layers. * Practical knowledge of Azure-based integrations and how to manage and coordinate interface-related issues. * Experience with ticketing systems, monitoring tools, and operational reporting. * Experience in leading or coordinating a small team, with the ability to guide, motivate, and support team members. * Strong analytical and problem-solving skills, with a structured and service-oriented mindset. * Excellent communication skills, with the ability to interact effectively with both business users and technical teams. * Experience working in international and cross-functional environments. * Fluent in English (written and spoken); additional languages (e.g., Spanish or German) are an advantage. * Willingness to travel internationally (up to 30%) as required. ## Description * Lead the day-to-day IT operations of Microsoft Dynamics 365 (CRM) and related Azure integrations, ensuring system stability and service continuity. * Manage and coordinate incident management, service requests, and ticket handling, ensuring timely resolution and high-quality support. * Act as the main operational interface between business users, support partners, developers, and infrastructure teams. * Provide hands-on support, including troubleshooting, user administration (roles, access), and issue follow-up. * Monitor and support interfaces and integrations between Dynamics 365, SAP, master data systems, and other connected applications. * Support deployment and release activities from an operations perspective, including environment checks and release validations. * Maintain and improve operational documentation, procedures, and knowledge base content. * Identify recurring issues and drive service stabilization, root cause analysis, and continuous improvement initiatives. * Translate operational findings into improvement actions, change requests, and problem management activities. * Lead and coordinate a small operations team (approx. 2-5 people), managing workload, priorities, and escalation handling. * Coach and support team members, fostering a high-quality, service-oriented, and collaborative working environment. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Conversational AI meets MS data agents to improve customer experience](https://www.wearedevelopers.com/videos/2010-conversational-ai-meets-ms-data-agents-to-improve-customer-experience) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)