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# System Support Specialist

- **Company:** QuotientHR Inc.
- **Location:** Orange Park, FL, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Software as a Service, Data Integration, Systems Integration, Data Management
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bac8abe9f0f84773

## About the Role

Do you have experience in Payroll systems (technically supported)?, This is a technical, customer-facing position that combines problem-solving, platform expertise, and strong communication skills. You'll help turn potential challenges into smooth experiences, ensuring every customer can effectively use the system to streamline their HR operations., * 2+ years of experience in technical support, system support, SaaS support, or a similar customer-facing technical role.

 * Strong technical aptitude with the ability to quickly learn and master complex software platforms.
 * Excellent communication skills - you can explain solutions clearly to both non-technical users and more experienced administrators.
 * A customer-focused mindset with patience, empathy, and strong problem-solving abilities.
 * Ability to stay calm and professional when handling urgent or escalated issues.
 * Familiarity with HR processes or HR technology is a plus.
 * Bonus: Experience with workflow automation, data integrations, or modern cloud-based platforms.

## Description

We're looking for System Support Specialists to serve as the trusted technical experts for iQHR customers. In this role, you'll provide high-level guidance and hands-on support to help users successfully navigate and maximize our intelligent HR platform., * Act as the primary technical point of contact for customers, delivering timely and effective support through chat, email, phone, and video sessions.

 * Troubleshoot and resolve system-related issues, including workflows, data management, integrations, user permissions, and platform functionality.
 * Guide customers on best practices for using the platform's features to optimize HR processes and achieve better outcomes.
 * Proactively monitor customer activity to identify and address potential issues before they escalate.
 * Collaborate with product and engineering teams to document bugs, provide feedback, and contribute to system improvements.
 * Create and update helpful resources such as knowledge base articles, tutorials, FAQs, and how-to guides.
 * Gather customer insights and feedback to help inform future platform enhancements.


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