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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** BACK BAY NETWORKS - **Location:** Dover, NH, United States - **Experience:** Experienced - **Salary:** $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Cloud Computing, CompTIA Network+, CompTIA Security+, System Configuration, File Systems, Microsoft Exchange Server, Issue Tracking Systems, Network Troubleshooting, Windows Servers, Professional Services Automation, Information Technology, Hardware Infrastructure, Firewall Services Module, Cisco, Server Operating Systems & Platforms, User Administration, Windows Client - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=828e1d20dd731d09 ## About the Role Do you have experience in macOS administration?, * Minimum of 3-5 years of progressive hands-on IT experience, with a demonstrable track record supporting diverse client environments. * Solid expertise in managing and troubleshooting Windows Server environments (2012-2022), Active Directory (user and group management, GPOs), Windows client operating systems, and macOS in a business setting. * Proven ability to diagnose and resolve networking issues, including basic firewall configuration and troubleshooting (e.g., understanding of ports, protocols). * Experience with various backup and recovery technologies and strategies. * Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users. * Strong analytical and problem-solving skills, with the capacity to manage multiple priorities and tasks effectively in a dynamic environment. * Familiarity with email systems such as Microsoft Exchange and Microsoft 365 administration. * Must successfully pass a background check. Preferred Skills and Experience (Not Required): * ITSM certifications (ITIL Foundation or higher). * Project Management fundamentals or certifications (e.g., CAPM). * Networking certifications (e.g., CompTIA Network+, Cisco CCNA). * Security certifications (e.g., CompTIA Security+, CompTIA CySA+). * Cloud platform experience and/or certifications (e.g., Microsoft Azure Fundamentals, AWS Certified Cloud Practitioner). * Prior experience working for a Managed Services Provider (MSP). * Hands-on experience with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools. * Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate). ## Description As a Mid-Tier IT Specialist at Back Bay Networks, you will contribute to our service delivery team, providing our clients with comprehensive technical support and proactive solutions. You will serve as a primary point of contact for various IT needs, including system implementation, user support, and issue resolution across both Windows and macOS environments. This role requires a strong blend of technical proficiency, problem-solving skills, and a commitment to delivering outstanding customer service, both remotely and on-site., * Provide expert-level end-user support for installing, configuring, and effectively utilizing various software and hardware solutions across macOS and Windows operating systems. * Independently troubleshoot and resolve a wide range of technical issues efficiently and effectively via phone, email, and remote access tools, escalating complex problems to senior team members when necessary. * Perform on-site diagnostics, repair, and maintenance for client IT infrastructure when remote resolution is not feasible, ensuring minimal disruption to their operations. * Maintain a deep, up-to-date understanding of Back Bay Networks' technologies and services to provide informed, accurate solutions to client inquiries. * Accurately and thoroughly document all customer interactions, troubleshooting steps, and resolutions within our ticketing system, contributing to our knowledge base. * Administer and support client environments leveraging Windows Server (2012-2022), Active Directory, Microsoft Exchange, and Microsoft 365, including user management, security configurations, and essential maintenance. * Proactively communicate customer concerns, recurring issues, and potential service improvements to relevant internal teams to enhance service delivery. * Assist with technical aspects of pre-sales activities, including solution demonstrations and scope definition, as well as the on-site implementation and training of new technologies for clients. * Maintain organized digital and physical file systems, correspondence, and client records in accordance with company policies. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps) - [Possibilities with Web Capabilities](https://www.wearedevelopers.com/videos/1575-possibilities-with-web-capabilities) - [Hacking MSSQL on Cloud. 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