> Markdown version of [/jobs/ext/480363-desktop-support-specialist-l1](https://www.wearedevelopers.com/jobs/ext/480363-desktop-support-specialist-l1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist L1 - **Company:** BLUE PACIFIC RE INC - **Location:** Houston, TX, United States - **Experience:** Starter - **Salary:** $37,440.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, System Center Configuration Manager, Networking Basics, Software Engineering, TCP/IP, Wi-Fi Technology, Office365, Software Troubleshooting, Peripherals, Microsoft InTune, SAP MDG, Casper Suite, Laptops, Servicenow - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=285fd59bd51a8d8e ## About the Role Do you have experience in macOS administration?, * 1-3 years of experience in Desktop Support, Help Desk, Technical Support, or a similar IT support role. * Hands-on experience supporting Windows 10/11 and macOS. * Basic knowledge of Microsoft 365 applications. * Familiarity with ServiceNow or similar ticketing systems. * Experience supporting desktops, laptops, printers, and mobile devices. * Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity. * Strong troubleshooting and problem-solving skills. * Excellent communication and customer service skills. * Ability to work independently and within a team environment. * Strong organizational and documentation skills. Preferred Qualifications * Exposure to JAMF or other MDM tools. * Basic knowledge of SCCM, Microsoft Intune, or endpoint management solutions. * CompTIA A+, Microsoft Fundamentals, or similar certifications. * Experience with hardware imaging, deployment, and asset management. Key Competencies * Customer Service Orientation * Technical Troubleshooting * Communication Skills * Team Collaboration * Time Management * Attention to Detail * Problem Solving Work Environment * Fully onsite role in Houston, TX. * Ability to support users at deskside and walk-up support locations. * May require occasional lifting and movement of IT equipment. ## Description We are seeking a Desktop Support Specialist (Level 1) to provide first-level technical support for end users in a corporate environment. The ideal candidate will have experience supporting Windows and Mac systems, handling hardware and software issues, assisting with device deployments, and delivering excellent customer service. The Desktop Support Specialist will be responsible for troubleshooting desktop-related issues, supporting end-user devices, managing tickets, and ensuring a positive user experience., * Provide Level 1 technical support for desktops, laptops, mobile devices, printers, and peripherals. * Troubleshoot hardware, software, operating system, and basic network connectivity issues. * Support Windows and macOS environments. * Install, configure, and maintain desktop and laptop computers. * Assist with new hire onboarding, workstation setup, and device deployments. * Respond to support requests via ServiceNow, phone, email, and in-person support. * Document, track, and update incidents and service requests within the ticketing system. * Assist users with password resets, application installations, and basic troubleshooting. * Support mobile devices and peripheral equipment. * Perform basic hardware replacements and break-fix activities. * Maintain inventory records for hardware and software assets. * Escalate complex issues to senior support teams when required. * Follow company security policies and IT procedures. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)