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# Customer Experience Architect (CX/Service Design)

- **Company:** Onward Search
- **Location:** Newark, DE, United States
- **Experience:** Expert
- **Salary:** $108,160.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** A/B Testing, Salesforce.Com, Service Design, Adobe, Real Time Data
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=76f8bde3b143f0ce

## About the Role

Do you have experience in User research for product design?, * Over five years of experience in customer experience, experience architecture, or comparable fields, with a focus on digital journey optimization.

 * Proficiency in journey mapping, service blueprinting, and using omnichannel platforms such as Adobe or Salesforce.
 * Strong analytical capabilities with the ability to turn data insights into actionable strategies.
 * Excellent communication and presentation skills, capable of explaining complex concepts to diverse audiences.
 * Experience with usability testing, A/B testing, and interpreting research data in the context of experience design.

## Description

* Develop comprehensive end-to-end customer journey frameworks, mapping interactions and identifying areas for enhancement.
 * Collaborate with platform teams to operationalize omnichannel strategies utilizing industry-standard tools, ensuring real-time data integration.
 * Analyze customer feedback and performance metrics to drive continuous improvements and optimize experience flows.
 * Lead cross-functional teams to align on journey design scope, risks, and execution, facilitating clear communication with stakeholders.
 * Provide guidance on CX best practices, mentoring team members and promoting a user-centric approach across projects.


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