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# Technical Support Engineer

- **Company:** Insite Software Incorporated
- **Location:** Rochester, NY, United States
- **Salary:** $65,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Global Positioning Systems (GPS), Salesforce.Com
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0f42f309e17582a6

## About the Role

Do you have experience in Video conferencing systems operation?, Do you have a Bachelor's degree in engineering?, * Enjoys helping people and sees every customer interaction as an opportunity to make someone's day better

 * Approaches challenges with curiosity
 * Passionate about continuous learning and problem-solving.
 * Thrives in collaborative environments

Must Haves

 * CAD/blueprint reading
 * Bachelor's degree in mechanical or civil engineering or related STEM field
 * Excellent customer service, interpersonal, and communication skills, including written communication - no fear of the phone or video conferencing
 * Strong organizational skills
 * Must be a strong team player
 * Demonstrate willingness to learn new software/skills

Even Better If You Have Experience In:

 * GPS Machine Control
 * Construction
 * Salesforce CRM

## Description

* Train new and existing users how to master the application using MS Teams
 * Support the roll-out of new application features as they are released to our growing subscriber base
 * Partner with colleagues across departments to ensure every customer interaction is a success
 * Assist in the creation of new training content


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