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# Associate - IT Field Support Services

- **Company:** Sysco Corporation
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Confluence, Information Systems, File Systems, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Azure Active Directory, TCP/IP, Computer Network Technologies, Reliability of Systems, Microsoft InTune, Information Technology, Wireless Technologies, Cisco, Servicenow
- **Published:** June 3, 2026
- **Apply:** https://wd5.myworkdaysite.com/recruiting/sysco/syscocareers/job/Sysco-LABS-----Sri-Lanka/Associate---IT-Field-Support-Services_R252384

## About the Role

* A bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent qualification/experience.

 * 1 year of experience in IT Support.

 * Experience troubleshooting both Mac and PC/Windows operating systems.

 * Experience in networking technologies such as DNS, VPN, TCP/IP, Wireless technologies.

 * Experience in File Management Systems, asset management and tracking, machine provisioning, compliance practices, Cisco/Aruba networking equipment, enterprise security and enterprise video conferencing systems would be an added advantage.

 * Experience in managing equipment such as printers, projectors, sound systems, etc.

 * Willingness to work non-traditional hours.

 * A proven track record as an IT/Technical support specialist in a reputed organization supporting a large user base would be an added advantage.

 * Excellent interpersonal and customer care skills.

 * Experience with Office 365, Microsoft Intune, Azure Active Directory, Service Now, and Confluence would be an added advantage.

 * Strong problem-solving abilities and attention to detail.

## Description

We are currently on the lookout for an Associate - IT Field Support Services to join our Field IT Support team.

What you will be responsible for:

 * IT Infrastructure & Operations Management: Maintain the organization's IT infrastructure, including internal/external networks, corporate equipment, and overall system reliability and connectivity.

 * End-User Support & Service Delivery: Provide proactive IT support (onsite and remote) for all users, including MAC and PC environments; ensure timely resolution of issues, including after-hours support for critical incidents. Act as a liaison between business units and central IT/cybersecurity teams to ensure timely delivery of required solutions and services.

 * Incident & Ticket Management: Manage support requests through ServiceNow; provide regular updates, escalate critical/aging tickets, and perform trend analysis to improve service delivery.

 * Perform other duties as required.


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