> Markdown version of [/jobs/ext/483077-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/483077-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** DEALER ASSET MANAGEMENT OF THE NORTHWEST, LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $70,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Backup Devices, Microsoft Office, Citrix Systems, Online Service Provider, Salesforce.Com, User Administration
- **Published:** June 2, 2026
- **Apply:** https://www.nwasset.com/_files/ugd/4f7f22_0c36a4747ce1471ebe9db56d823b1885.pdf

## About the Role

* Must be located in Washington State.

* Bachelor's degree in computer or business-related technology from an accredited college or university.

* Minimum 3 years' experience in technical support role.

* Knowledge of personal computer components integration and home or small office networking.

* Proficiency with Microsoft Office 365 administration and Salesforce CRM systems. Knowledge of Citrix Sharefile

administration is a plus.

* Ability to effectively communicate with peers and clients.

* Ability to troubleshoot and solve problems remotely.

* Highly developed intrapersonal skills and customer service skills.

* Strong organizational and project coordination skills with the ability and experience to handle and prioritize

multiple assignments and conflicting deadlines, while providing a high level of client service.

* Ability to work effectively under pressure with tight deadlines, with attention to detail, and the ability to handle

conflict and negotiate resolution.

* Excellent written and verbal communication skills - clear, concise and organized.

* Ability to work in a team-based environment, proactively covering and sharing task responsibilities with other

team members.

* Be self-motivated, show initiative and creativity in all aspects of work (e.g. creating new methods to streamline

tasks).

* Work independently with little supervision and knows when to ask for guidance, clarification, assistance.

* Possess a high level of professionalism, confidentiality, discretion and judgment.

* Desire/ability to work successfully in a small company environment.

## Description

The IT Support Specialist will work in a client-focused environment assisting the Director of Technology Services with

servicing the needs of advisors and clients. This position will assist staff with various technology needs and assist in

implementing cybersecurity plans, systems management, and cybersecurity audits., * Provide telephone, email and remote support to system users for firm-supplied hardware and software as

well as third-party software platforms.

 * User account management for online services.

 * Track and update IT tasks and tickets submitted to the firm's CRM system until successful completion.

 * Daily review of activity and security logs from firewalls, data backup logs, systems management, and antivirus

cloud-based consoles.

 * Participation in the firm's cybersecurity committee, cybersecurity audits and cybersecurity surveillance.

 * Other duties as assigned by the Director of Technology Services.


## Related Videos

- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry)
- [Neuroinclusion: The Future of Work Starts in Your Meeting Room](https://www.wearedevelopers.com/videos/1804-neuroinclusion-the-future-of-work-starts-in-your-meeting-room)
- [Passkeys: Truly Phishing-Resistant? Implementation and Pitfalls](https://www.wearedevelopers.com/videos/100156-passkeys-truly-phishing-resistant-implementation-and-pitfalls)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)