> Markdown version of [/jobs/ext/483380-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/483380-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** Super Bee Holdings LLC - **Location:** Knoxville, TN, United States (Remote available) - **Experience:** Starter - **Salary:** $37,440.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, JIRA, Microsoft Outlook, Software as a Service, Cyber Security, Issue Tracking Systems, Networking Basics, Microsoft SharePoint, Wi-Fi Technology, Office365, Microsoft InTune - **Published:** June 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6ad7c411c00a8766 ## About the Role Do you have experience in Windows?, We are seeking a customer-focused Helpdesk / Service Desk Technician to join our IT team. While this role is based on-site and sometimes hybrid, most of your support will be for a distributed, remote workforce. You'll be responsible for handling technical issues related to laptops, software, and network access-ensuring remote employees can stay productive and supported. This position requires strong troubleshooting skills, excellent communication, and the ability to handle multiple support requests through our JIRA-based ticketing system., Required: * 1-3 years of experience in a helpdesk or service desk role. * Experience supporting a remote or hybrid workforce. * Proficiency with Microsoft 365 (Teams, Outlook, SharePoint). * Familiarity with ticketing systems-preferably JIRA. * Comfortable troubleshooting both Windows and Mac environments. * Strong problem-solving skills and ability to communicate clearly with non-technical users. * Highly organized and capable of working independently and collaboratively. Preferred: * Experience with device management tools (e.g., Mosyle, Intune, or similar). * Understanding of Wi-Fi and general networking concepts. * IT certifications such as CompTIA A+ or Microsoft certifications a plus. ## Description * Provide timely technical support to employees-primarily remote-via Microsoft Teams, email, and JIRA. * Troubleshoot hardware, software, and connectivity issues on Windows devices. * Triage and manage support tickets through JIRA, ensuring clear documentation and resolution tracking. * Prepare and configure laptops and peripheral equipment for new hires and shipping to remote locations. * Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.) and other SaaS platforms. * Assist with onboarding and offboarding tasks, including device setup and account provisioning across various systems. * Contribute to the internal knowledge base and process documentation. * Coordinate with vendors for hardware procurement, warranty claims, and returns. * Escalate complex or unresolved issues to Tier 2 or specialized support teams as needed. * Adhere to IT security protocols and support best practices for a secure remote work environment., * This is an on-site/hybrid position, with standard weekday hours. * Regularly supports users across multiple time zones. * Must be able to handle equipment logistics (shipping/receiving, setup, returns). Join our team as a Service Desk Technician where you can make a significant impact by providing top-notch technical support while enhancing your skills in a supportive environment! ## Related Videos - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)