> Markdown version of [/jobs/ext/483719-it-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/483719-it-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk Specialist

- **Company:** GS Precision Inc
- **Location:** Brattleboro, VT, United States
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Databases, Desktop Computing, Office Automation, Information Technology
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7df17c131ad5bd6f

## About the Role

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Tech savvy with working knowledge of office automation products, databases and remote control

 * Good understanding of computer systems, mobile devices and other tech products
 * Ability to diagnose and resolve basic technical issues
 * Proficiency in English
 * Excellent communication skills
 * Customer-oriented and cool-tempered
 * BSc/BA in IT, Computer Science or relevant field preferred, but motivated individuals are encouraged to apply.

We are looking for people who are highly motivated with the ability to work in a fast paced environment. Must be a professional with strong work ethic and comfortable working as part of a team that includes all levels of the organization.

## Description

GSP is looking for team player to work in a challenging and fast paced environment. The IT Helpdesk Level 2 Technician will be the first point of contact for support requests submitted through the IT Helpdesk System. This position requires strong technical and people skills and is the first step on the path to an IT career. This position reports to the IT Helpdesk and Projects Supervisor., * Serve as the first point of contact for customers seeking technical assistance through the GSP IT helpdesk system

 * Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions
 * Determine the solution based on the issue and details provided by customers.
 * Walk the customer through the problem-solving process
 * Escalate tickets to the appropriate Level 2 technician, or another appropriate member of the IT department as needed
 * Document and maintain the IT Department knowledge base
 * Install appropriate software and operating systems, and deploy company computers
 * Assist with other departmental duties as needed, including, but not limited to: wiring and infrastructure; new employee access and account permissions; user terminations, etc.
 * Support IT projects and own projects within candidate's skillsets.


## Related Videos

- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Outclassing Frontier LLMs at Extracting Information](https://www.wearedevelopers.com/videos/100303-outclassing-frontier-llms-at-extracting-information)
- [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance)
- [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation)
- [Reinventing Work, Identity & Leadership in a Changing World](https://www.wearedevelopers.com/videos/1821-reinventing-work-identity-leadership-in-a-changing-world)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)