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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Software Engineering - Contact Center Pro - **Company:** ServiceTitan, Inc. - **Location:** United States - **Experience:** Expert - **Salary:** $185,300.0 - $297,400.0 - **Contract:** Permanent contract - **Skills:** Clean Code Principles, Artificial Intelligence, C Sharp (Programming Language), Code Review, Performance Tuning, Software Engineering, Web Application Frameworks, Datadog, Grafana, Information Technology - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=642a5e026ccd94a7 ## About the Role Do you have experience in Technical architecture?, * 10+ years of software engineering experience, including five or more years in engineering leadership roles. * Proven ability to lead agile teams, drive execution, and deliver results. * Strong technical foundation in modern frameworks, with hands-on experience in .NET/C# preferred. Able to guide architecture and development best practices across a complex, distributed codebase regardless of language background. * Excellent communication and collaboration skills with a track record of effective cross-functional partnership. * A genuine passion for talent development and building high-performance engineering cultures. Nice to have: * Experience with observability tools such as Grafana or Datadog, and a track record of performance optimization. * Experience building telephony or contact center products is a significant plus. * Familiarity with AI/ML integrations or voice agent technologies. * B.S., M.S., or Ph.D. in Computer Science, Engineering, or a related field. * East Coast location preferred. ## Description As an Engineering Manager at ServiceTitan, you'll lead a team of 13-14 engineers working on some of the most critical and forward-moving areas of our platform - calls, messages, and Contact Center Pro. You'll drive execution, technical excellence, and team growth while shaping how AI transforms the way our customers run their businesses. What you'll do: * Leadership & Team Growth: Develop engineers through coaching, feedback, and structured growth plans. Build a strong, adaptable team by recruiting and retaining top talent. Foster a culture of ownership, empathy for our customers, and alignment with ServiceTitan's values. * Strategy & Execution: Define and execute quarterly plans that deliver timely, high-quality features. Drive agile ceremonies, monitor key success metrics, and provide clear day-to-day priorities. * Technical Expertise: Provide hands-on technical leadership across architecture, design, and development best practices. Participate in code reviews, evaluate feasibility, identify risks, and balance trade-offs - in a language-agnostic environment that values engineering fundamentals over any single tech stack. * AI-Powered Innovation: Lead a team building the next generation of intelligent tools - including AI-powered call evaluation and lead identification for managers, AI-driven customer support features, and AI Voice Agents that handle overflow and after-hours calls to book jobs 24/7. Your team's work directly powers how our customers win more business. * Customer & Business Impact: Deliver on-time, secure, and reliable features that address real customer needs. Your team operates at the intersection of a complex monolith codebase and greenfield AI capabilities - balancing innovation with stability. * Collaboration & Communication: Work cross-functionally with senior leadership, engineering, product, and UX teams. Communicate your team's progress, risks, and contributions clearly and transparently to stakeholders. * Ownership & Accountability: Set goals, empower your team, and build a culture of continuous learning. Celebrate wins and learn from setbacks. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Are Code Reviews Worth It? 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