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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** ACADEMY BUS - **Location:** Hoboken, NJ, United States - **Experience:** Expert - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Cisco Routers, Information Systems, Desktop Computing, Hyper-V, Networking Hardware, Internetworking, Virtual Private Networks (VPN), Microsoft Office, Virtual Desktops, Networking Cables, Network Connections, Server Supported Gaming, Server Virtualization, Virtualization Technology, VMware Horizon View, Software Vulnerability Management, Backup and Restore, Windows Desktop, Internet Protocol Telephony, Firewalls (Computer Science), Information Technology, Patch Management, Hardware Infrastructure, SentinelOne Expertise, Vmware - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6953f1d29778df5b ## About the Role Do you have a valid Driver's License license?, Do you have experience in Twisted pair cables handling?, Do you have a Bachelor's degree?, * A valid driver's license and access to a car are required, * Strong working knowledge of computer systems, hardware, and software * Experience setting up and supporting Windows desktop systems * Solid troubleshooting, analytical, and problem-solving skills * Strong communication and interpersonal skills * Ability to work collaboratively in a team environment * Willingness and openness to learning new technologies Hardware & Network Experience * Windows desktop and laptop deployment and support * Basic server support * Network wiring installation and internet connectivity troubleshooting * Ability to terminate, test and identify Cat 5/Cat 6 structured cabling Technology Environment Experience with some or all of the following technologies is preferred: * Windows network environment (on-premises Active Directory) * Microsoft Office 365 * Cisco routers, firewalls, switches, and VPN * VMware Horizon and Hyper-V virtual servers and desktops * Rapid7 InsightIDR and InsightVM * SentinelOne Endpoint Protection and EDR * Hosted VoIP phone systems, * Bachelor's degree in computer science, information Systems, or equivalent combination of education and work experience * 5+ years of relevant IT support or help desk experience preferred * Familiarity with antivirus, vulnerability management, and patch management tools * Understanding of mobile devices and operating systems (Android and iOS) * Exposure to VMware or virtualization technologies is a plus, * Do you have a Bachelor's Degree in computer science, information systems or related field of study? * Are you available to work onsite in Hoboken, NJ with occasional travel to other locations as needed? ## Description * Install, configure, upgrade, and maintain computers, network devices, and IT infrastructure * Provide technical assistance with setup, configuration, maintenance, and troubleshooting of hardware and software * Respond to support requests via phone, email, in person, and remote access tools * Support basic server operations and virtual desktop environments * Assist with network connectivity, including installation of network cabling and troubleshooting internet issues * Safeguard information system assets by identifying and resolving potential and active security issues * Communicate system status and support activities to users and stakeholders as needed * Maintain documentation and assist with performance and system reporting * Maintaining and Verifying Barracuda Backup systems ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)