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# Onsite Tier 1 Helpdesk

- **Company:** Insight Global
- **Location:** Milford Mill, MD, United States
- **Salary:** $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Logging, ServiceNow IT Service Management, Office365, Laptops, Servicenow
- **Published:** June 4, 2026
- **Apply:** https://www.juju.com/job/00000000g528tn

## About the Role

* 2 years of experience providing Tier 1 IT support services to customers.

 * 2 years of experience working with laptops running Microsoft Windows OS and Office365 suite.

 * 1 year of experience using an IT Service Manager application for logging tickets and requests.

 * Good Interpersonal skills that demonstrate the ability to communicate with customers.

 * Bachelor's Degree and 3 years of experience, Master's Degree and 1 year of experience OR 7+ years of experience in lieu of a degree.

 * Experience with using ServiceNow IT Service Management.

 * Excellent communication and interpersonal skills with the ability to collaborate effectively with customers.

 * Flexible and positive attitude with interest in learning new technical skills. Strong problem-solving skills and the ability to work in a fast-paced environment.

 * Strong understanding of IVR terminology and services.

## Description

* Answer the CCaaS 800 Number support line to log issues and requests in ServiceNow IT Service Manager.


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