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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 1 IT Support Technician - **Company:** PYEK, LLC - **Location:** Katy, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Business Software, Microsoft Outlook, Spreadsheets, Payment Systems, Identity and Access Management, Issue Tracking Systems, Network Architecture, Radio-Frequency Identification, Microsoft SharePoint, User Provisioning Software, Wireless Access Point, Computer Network Technologies, Office365, Data Management, User Administration - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7b3f4c23e6aaa47f ## About the Role Do you have a valid Driver's License license?, Do you have experience in Spreadsheets?, This is a fast-paced, dynamic role that will be instrumental in supporting our POS platforms and ongoing operational needs across an expanding portfolio. The ideal candidate is adaptable, detail-oriented, and comfortable working in an environment where priorities shift quickly. They will work closely with the Director of IT and Business Application Manager to keep systems running smoothly through a critical period of organizational change., * 1-3 years of experience in an IT support or helpdesk role * Strong troubleshooting and analytical skills with a methodical approach to problem-solving * Proficient in Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint * Advanced proficiency in Microsoft Excel (formulas, formatting, data management) * Excellent organizational skills with the ability to manage multiple priorities simultaneously * Strong interpersonal and written communication skills * Valid driver's license and reliable transportation for travel between park properties * Ability to work a flexible schedule including evenings and weekends as part of the on-call rotation, * Hands-on experience with Point-of-Sale systems in a hospitality, entertainment, or high-volume retail environment * Familiarity with POS configuration, menu/product builds, payment processing, and end-of-day reconciliation workflows * Experience supporting or transitioning between multiple POS platforms simultaneously * Exposure to cashless payment systems, RFID card management, or wristband-based POS environments * Experience with Microsoft 365 administration including user management, Exchange Online, and Teams * Networking knowledge including experience with managed switches, access points, or platforms such as UniFi * CompTIA A+, Network+, or equivalent industry certification * Experience supporting multi-site or multi-brand organizations ## Description POS Systems & Promotions * Serve as the primary day-to-day support resource for Point-of-Sale (POS) system operations across all park properties * Manage configuration, troubleshooting, and maintenance of POS terminals and related hardware * Assist in managing promotional items, pricing updates, and ticketing configurations within POS platforms * Monitor POS system health and proactively identify issues before they impact park operations * Coordinate closely with the Business Application Manager to ensure POS systems remain accurate, up to date, and operational Help Desk & Ticket Management * Serve as a front-line resource for IT support requests submitted via the ticketing system * Triage, prioritize, and resolve Level 1 support tickets in a timely manner; escalate complex issues as appropriate * Document all support interactions, resolutions, and recurring issues thoroughly * Participate in on-call rotation, including a minimum of two weekends per month, to ensure after-hours support coverage across properties Multi-Site IT Support * Travel between park locations as needed to provide on-site technical support * Support network infrastructure including connectivity troubleshooting and escalation * Assist in maintaining hardware inventory, peripheral devices, and endpoint configurations User & Identity Management * Assist with user account provisioning, deprovisioning, and access changes within Microsoft 365 and internal systems * Support onboarding and offboarding processes, including device setup and access configuration * Help maintain proper access controls and security policies in line with company standards ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)