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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mobile Support Technician - **Company:** Federal Professional Solutions, Inc. - **Location:** Washington, DC, United States - **Experience:** Experienced - **Salary:** $62,400.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, VoIP, Microsoft Management Console, Desktop Computing, Desktop Virtualization, HP Thin Clients, Issue Tracking Systems, Knowledge Management, Microsoft Office, Microsoft Project, Remote Access Technology, Remote Desktop Services, Wide Area Networks, Data Storage Technologies, Computer Equipment, Adobe, Vmware - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3e90f86be12e6b2d ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, Associate degree or equivalent level of experience required HDI-CSR Certification (can be acquired after being hired) Security Clearance Requirement: U.S. Citizenship and active Level III Public Trust clearance required Minimum 3 years of relevant experience as Help Desk Tier II required Strong customer service/ White glove service preferred Experience working in an executive level IT support role supporting senior officials/C suiteexecutives preferred Current CompTIA A+ce, Network+ce, or MCP, or equivalent cert Strong Knowledge of laptop technologies Knowledge of Windows 7 or Windows 10 and all standard MS Office software systems including MSProject, especially knowledgeable with Windows 10 environment Experience with IT and Help Desk technologies, to include Remedy, Heat, and other ticketingsystems Knowledge of workstation administration and management Knowledge of Microsoft Management Console tools, specifically Active Directory (AD) for users and computers, thin client, terminal services, and Virtual Desktop Infrastructure (VMWare VDI) Strong communication skills and ablity to establish rapport with clients Ability to work individually and within a team environment with little supervision. Must be able to stand, bend, sit, kneel, lift, and reach as needed for IT support of customer, * Associate (Required) Experience: * Help desk: 3 years (Required) License/Certification: * CompTIA A+ (Required) ## Description Daily interaction with clients and high-level government employees Representing the company and its interests in all client engagements Addressing and correcting any hardware, software, or connection issues Perform daily account and device administration using a Mobile Device Management system andother mobile related third-party applications Perform preventative maintenance on mobile devices Provide Desk-Side Support services to include remote and on-site troubleshooting and resolving IT issues related to hardware and software, performing ticket documentation and quality assurance checks of assigned tickets Coordinate with Tier 2 to support mobile service needs throughout various satellite locations Provide advanced service support and service delivery functions, follow procedures, support customerIT needs via remote access and desk-side support. * Supporting Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Roxio, and other deployed software * Resolving problems through customer education, training, and direct assistance * Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed * Install monitors, troubleshoot, replace, and support, virtual desktop infrastructure (VDI), end user equipment (terminals, printers/printer consumables, Multi-function devices/multi-function device consumables, mobile devices, VTCs, scanners, VOIP phones, thin-clients), local and wide area networks, data storage systems, Active Directory, and other third-party software * Document Incidents and Work Orders with detailed break-fix steps and resolution in the ticket tracking system * Serve as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, passwords, and printer problems ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)