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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Experience Strategy Lead - **Company:** Amphitrite Digital Incorporated - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Design of User Interfaces, Service Design, Systems Integration, Figma - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8391688e3c9b2469 ## About the Role Do you have experience in User personas?, * 7+ years of professional experience in experience strategy, CX consulting, digital transformation * 3+ years of experience in functional team oversight and managerial leadership within a creative or agency environment. * Proven ability to meet and exceed billable utilization targets while simultaneously managing practice-level leadership responsibilities. * Extensive background working within the consulting or professional services industry, managing client relationships and delivering high-impact strategic solutions. * Experience acting as the primary Experience Strategy or CX lead on large-scale digital transformation initiatives, ideally spanning commerce, customer engagement, or digital experience platforms * Advanced skills in research methodologies, including facilitating stakeholder workshops and synthesizing complex research into cogent strategic arguments. * Demonstrated experience in presentation development and strategic storytelling, with the ability to translate complex ideas into compelling executive narratives; familiarity with UX design tools such as Figma preferred * Master-level communication, interpersonal, and presentation skills with a demonstrated ability to influence and inspire cross-functional teams. * Experience defining customer experience strategies informed by user behavior, journey design, digital engagement models, and commerce / retail experience principles ## Description As an Experience Strategy Lead, you will be instrumental in growing our Experience Strategy capabilities while maintaining a direct impact on client success through high-level billable project leadership. You will serve as a strategic and functional expert, acting as the primary Design and Experience Lead on key engagements to drive critical business processes and deliver transformative digital outcomes. Your role involves a blend of executive-level thought leadership and hands-on execution, balancing practice growth and departmental management with direct contribution to high-value client deliverables and utilization targets., * Maintain a consistent billable utilization target by serving as the dedicated Design and Experience Lead for assigned client accounts and projects. * Directly contribute to and oversee the creation of Experience Strategy artifacts, including research frameworks, content audits, strategic benchmarks, persona development, and journey mapping * Scale the Experience Strategy practice by leading recruitment, interviewing, and hiring initiatives to grow the department. * Drive organization-wide growth by spearheading sales initiatives, strategic account reviews, and high-level consulting engagements. * Provide executive sponsorship and hands-on quality control across multiple projects to ensure the integrity of design and strategy deliverables. * Define and evolve the suite of services and deliverables offered, adapting to emerging market trends and evolving client needs. * Collaborate with sales and senior leadership teams to establish workflows for cross-functional integration between Experience Strategy, UX, and UI. * Develop modular, reusable sales documentation, service descriptions, and case studies to streamline RFP responses and business development. * Establish departmental standards for tools, processes, and methodologies while evangelizing the discipline across the wider organization. * Manage the functional team's performance through resource allocation, mentorship, and professional development reviews. * Lead hands-on creation of practice-specific artifacts and provide collaborative support for UX and UI design work when necessary. * Create executive-facing narratives, presentations, and strategic storytelling that clearly communicate customer experience opportunities, transformation vision, and business value. * Develop a point of view on modern digital customer experiences across commerce, CRM, and self-service channels, grounded in customer behavior, buyer journeys, and brand experience principles. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [The HR Revolution: Breaking Free from Policies to People Experience](https://www.wearedevelopers.com/videos/1776-the-hr-revolution-breaking-free-from-policies-to-people-experience) - [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) ## Related Articles - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)