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# NOC Engineer

- **Company:** Nexus
- **Location:** United States (Remote available)
- **Salary:** $54,080.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Audio Video Distribution, Microsoft Azure, CompTIA Network+, Data Centers, Disaster Recovery, Domain Name System (DNS), Email Filtering, Monitoring of Systems, Microsoft Office, Windows Servers, Transport Layer Security, Information Technology
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=60a24b05fe0c6fc7

## About the Role

Do you have experience in Windows Server administration?, This is a full-time position located in the United States and performed remotely with no travel.

## Description

Proactive and independent technology enthusiast who performs a variety of tier I technical support responsibilities, requiring a working knowledge of information technology and desktop support. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.
You know how to:

 * Provide excellent client support via telephone and e-mail including the return of both customer and internal calls, emails and inquiries with urgency.
 * Effectively address system alerts generated by NexusTek's monitoring systems.
 * Maintain advanced administrative competencies of all NOC tools and products including, but not limited to backup, disaster recovery, AV, spam, patching solutions, DNS, SSL-Certs, DRaaS, FWaaS, onboarding, and offboarding.
 * Monitor Security alerts and follow documented processes to investigate, communicate, take mitigating action, and escalate.
 * Perform root cause analysis to completion and resolution.
 * Maintain comprehensive notes in ConnectWise and update cases as needed until resolved.
 * Identify alerts that can be tuned to be more valuable and generate minimal disruption.
 * Identify and propose new ideas for improving department effectiveness.
 * Own and manage escalated support cases.
 * Perform automation and scripting.

Troubleshooting will require skills in some or all of the following technologies:

 * Backup and disaster recovery
 * AV solutions
 * Spam solutions
 * Patching solutions
 * DNS
 * SSL-Certs
 * DRaaS
 * FWaaS
 * Windows Server
 * Office 365
 * Multisite/stretched datacenter environments
 * MSP applications like ConnectWise, N-Able, and IT Glue desirable

One or more of the following certifications may be required:

 * CompTIA Network+ and/or Security+ (or comparable)
 * Microsoft Entry Level Certification: Windows Server or Azure


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