> Markdown version of [/jobs/ext/484944-it-senior-support-engineer](https://www.wearedevelopers.com/jobs/ext/484944-it-senior-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Senior Support Engineer

- **Company:** Goodwill
- **Location:** Winston-Salem, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Backup Devices, Information Systems, Data Centers, Issue Tracking Systems, IT Management, Microsoft SharePoint, Virtualization Technology, Information Technology, Printer Maintenance, Network Server, User Accounts
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c804a89c350445a0

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, Associate degree in information systems/technology and computer science, preferred, or equivalent technical certifications., * At least 2 years' experience in IT support.

 * Excellent communication skills-both written and verbal.
 * Excellent customer service skills.
 * Knowledge of ticketing systems.
 * Ability to work in a fast-paced environment and prioritize requests.

## Description

The Senior IT Support Engineer is a strong technical contributor focused on proving IT Support to the organization. This role is subject matter expert who is focused on delivering secure and reliable infrastructure services:

This role will provide:
*

 + Support for all IT deployed IT devices (laptops, pc's, servers, printers etc).
 + IT support for our retail locations for workstations, A/V, POS etc.
 + Management of end user accounts for AD, M365, & other identified systems.
 + Support for other Collaboration & Communication tools (A/V Teams, SharePoint Online etc.)
 + Support for Network, Servers & Storage as needed.
 + Microsoft 0365 and Azure Cloud Services as needed.
 + Onsite Data Center Support for Network, Servers & Storage.
 + Virtualization & Back Ups Management as needed.
 + Enterprise Telephony & Telecommunications in partnership with facilities.
 + Research Emerging and new technologies to evolve our IT environment.
 + Delivery of enterprise projects as determined by IT Leadership., * Maintains daily operations equipment and provides onsite and technical field support throughout the region which includes 71+ facilities.
 * Troubleshoots equipment and systems and provides solutions to ensure technology is working properly.
 * Owns or co-owns specific solutions such as printer maintenance software and desktop management software.
 * Closes out IT tickets when job is complete and communicates to the appropriate party the technical problem has been fixed.
 * Participates in special or technical projects within facilities and solutions as needed.
 * Provides on-call onsite technical support as needed which includes weekends.


## Related Videos

- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential)
- [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia)
- [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)