> Markdown version of [/jobs/ext/484949-sr-erp-support-analyst](https://www.wearedevelopers.com/jobs/ext/484949-sr-erp-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SR ERP SUPPORT ANALYST - **Company:** The Knox County - **Location:** Knox County, TN, United States - **Experience:** Expert - **Salary:** $87,360.0 - $102,419.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Application Testing, Backup Devices, Business Software, Microsoft Outlook, System Configuration, Disaster Recovery, Microsoft Office, SAP Security, Information Technology, Laptops - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b606c29a51cc1bb9 ## About the Role Do you have experience in Word embeddings?, Do you have a Bachelor's degree?, Bachelor's degree in information technology, computer science, or related field and minimum of five (5) years' related experience. * Equivalent experience may be substituted for the education requirement. This position may require you to obtain and maintain Criminal Justice Information Services (CJIS) certification throughout your employment with Knox County IT. This includes, but is not limited to, a favorable background check completed and approved by the Tennessee Bureau of Investigation, successful completion of security awareness training, and a signed TBI Release of Information Form Acknowledgment within the first six months of hire and biennially thereafter. *, * Ability to perform in a position of high complexity Ability to regularly solve very difficult problems * Highly organized with attention to detail * Ability to use tact to resolve issues * Good written and oral communication skills and ability to communicate complex information to individuals at all levels of Knox County Government and external partner organizations, including persuading or instructing others * Ability to use the Microsoft Office suite of products including Word, Excel, and Outlook * Ability to work independently to prioritize and meet goals Ability to work collaboratively, communicate, and build and maintain effective partnerships with internal and external partners * Ability to use office equipment including multi-line phone; photocopier; calculator; and fax machine * Ability to use computers (computer workstation, desktop and laptop computers) and peripheral equipment including printer and scanner Physical Requirements This position requires the following physical abilities: * Ability to lift and move equipment and materials of up to fifty pounds and to sit and view a computer monitor for extended periods of time. ## Description The purpose of this position is to provide expert knowledge and support the ERP business applications., * Supports application software for all Departments, including Finance, Human Resources and Procurement. * Troubleshoot and resolve complex application access, performance, and system setup problems * Work with vendor technical support staff as necessary * Works with users in resolving user/application issues, or to enhance user services. * Performs application administration, including user security and program configuration setups and maintenance. * Develop operational and maintenance processes, schedules, and documentation for applications Create and support required reports, extracts, and interfaces in response to business user needs * Documents issues and resolutions and creates knowledge base articles as needed. * Executes application installations, configurations, upgrades, patches and required infrastructure (operation system environment, program and user security, network capacity and throughput, database backups) for applications and associated processes. * Develop testing plans and perform testing on application * Trains users in software application packages, both commercial and specially designed. * Oversees and participates in pre-user testing of applications. * Provide infrastructure support for application testing * Participate in internal and external auditing reviews * Participate in disaster recovery planning; administer database backup and recovery processes * Respond to and report immediately if called upon by local regional or central office supervisors as part of a coordinated emergency response by the Knox County Mayor's Office * Ensure regular, punctual attendance during scheduled work hours Perform other IT Department duties as required ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [AI Pair Programming with GitHub Copilot at SAP: Looking Back, Looking Forward!](https://www.wearedevelopers.com/videos/1546-ai-pair-programming-with-github-copilot-at-sap-looking-back-looking-forward) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Beyond GPT: Building Unified GenAI Platforms for the Enterprise of Tomorrow](https://www.wearedevelopers.com/videos/1525-beyond-gpt-building-unified-genai-platforms-for-the-enterprise-of-tomorrow) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)