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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Toyota Material Handling, Inc. - **Location:** Syracuse, NY, United States - **Experience:** Starter - **Salary:** $45,290.0 - $65,358.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Data Analysis, Cyber Security, Web Browsers, Inventory Management Software, Remote File Sharing, Software Tools, Enterprise Software Applications, Software Version Control, User Accounts - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=692d0409c1054ceb ## About the Role Do you have experience in Project management?, * 1 to 3 years of Corporate IT Desktop Support work experience. * Experience in the installation, configuration, use and troubleshooting of mobile and desktop devices. * Must be able to demonstrate well-developed and proven organizational, problem solving, analytical, and time management skills. * Demonstrable project management, data analysis, customer services, and support skills. * ITIL Foundations Certification or ITSM/ITIL experience. * Ability to work both independently and with a group efficiently to meet deadlines. ## Description We're seeking a passionate and dedicated IT Support Technician who brings enthusiasm and a customer centric focus to the table. In this role, you will support all computer-related functions at Toyota Material Handling North America. One minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project. If you enjoy tackling challenges with positivity and a bit of humor, you'll feel right at home here. What You'll Be Doing: * Provide excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues * Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management * Configuration and deployment of client equipment to perform business required functions such as file sharing, printing, email and internet usage * Have solid understanding client OS and application operations related to company services and deployment of such items * Active Directory functions such as group creation and modification, user creation and modification and various permission related items. * Establish and maintain user accounts and passwords in accordance with company information security guidelines. * Manage enterprise software inventory system to track and distribute company approved software programs and updates. * Review and recommend modifications to helpdesk procedures with IT Managers * Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles * Abide by company Core Values and behave professionally, courteously, and respectfully in all situations * Perform other duties as assigned. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)