> Markdown version of [/jobs/ext/486070-student-technical-support-specialist-part-time](https://www.wearedevelopers.com/jobs/ext/486070-student-technical-support-specialist-part-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Student Technical Support Specialist (Part-Time)

- **Company:** The Church of Jesus Christ of Latter-day Saints
- **Location:** Salt Lake City, UT, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Software Applications, Information Systems, User Provisioning Software, Web Content, User Accounts
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fd088a565340f8ac

## About the Role

Do you have experience in Websites?, We're seeking a technically curious, dependable student to resolve support requests across many applications, provision and configure user access, and-during quieter periods-help build the knowledge articles, support website, and team expertise that improve our service over time. It's an ideal role for a student who enjoys solving problems, learning new technologies quickly, and working independently.

This part-time position typically works Monday - Friday between the hours of 8 am - 5 pm. This position is a remote position. By applying for this position, you are indicating that you are currently authorized to work in the United States without sponsorship. Applicants MUST reside in Utah or Idaho to be eligible for this job., * Technology savvy: Genuine comfort across many software applications and the ability to learn new tools quickly and independently.

 * Strong communication: Clear, patient written and verbal skills-able to explain technical concepts to non-technical users without jargon.
 * Solid keyboarding: Efficient, accurate typing for documentation and correspondence.
 * Problem-solving mindset: A logical, persistent, resourceful approach to diagnosing issues.
 * Reliability and independence: The discipline to manage your time and follow through remotely without close supervision.Current student in good standing, eligible for part-time student employment.
*

Preferred Qualifications

 * Prior help-desk, tech support, or customer service experience.
 * Familiarity with any platforms we support, or with user provisioning and identity/access concepts.Experience writing documentation or web content; interest in IT, information systems, or a related field.

## Description

The role's responsibilities fall into the following areas, with the approximate share of time spent on each.

 * Resolve support tickets (40%): Act as a first point of contact for technology issues-diagnosing problems, researching solutions, escalating when needed, and documenting each resolution.
 * Provision and configure access (25%): Set up, modify, and remove user accounts, roles, rights, and permissions across multiple systems, applying access policies accurately and consistently.
 * Troubleshoot broadly (15%): Move fluidly between a wide range of applications, learning unfamiliar tools quickly and reasoning through problems methodically.
 * Build resources (15%): In non-ticket time, author and update knowledge base articles, help build and maintain the support website, and create documentation that reduces future support volume.
 * Learn continuously and protect data (5%): Deepen understanding of our platforms, explore new technologies that could improve service, and handle student and employee information in accordance with FERPA and BYU-Pathway policies.


## Related Videos

- [Coffee with Developers](https://www.wearedevelopers.com/videos/354-coffee-with-developers)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [The What, Why, Who and How of accessibility on the web](https://www.wearedevelopers.com/videos/403-the-what-why-who-and-how-of-accessibility-on-the-web)
- [Microservices? Monoliths? An Annoying Discussion!](https://www.wearedevelopers.com/videos/970-microservices-monoliths-an-annoying-discussion)
- [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [Developers share the most interesting tech they ever built](https://www.wearedevelopers.com/magazine/266-developers-share-the-most-interesting-tech-they-ever-built)