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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist I - **Company:** Modular Power Solutions - **Location:** Lewisville, TX, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Software Applications, Microsoft Outlook, Desktop Computing, Disaster Recovery, Issue Tracking Systems, Information Sciences, Storage Area Network (SAN), Local Area Networks, Microsoft Office, Microsoft Operating Systems, Oracle (Applications), Productivity Software, Virtual Machines, Virtualization Technology, Information Technology, Cisco - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2161c20bfb7850f3 ## About the Role Do you have experience in Virtualization?, Do you have a Associate's degree?, Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at MPS. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more., * Team player with effective communication & customer service skills with the ability to stay on task when working independently * Organize and manage multiple tasks in a fast-paced environment * Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies * Conversant in Microsoft operating systems and productivity tools * Experience with Cisco network equipment is a plus * Demonstrated success taking direction and working independently * Customer relations skills, superior written, oral, and interpersonal communication skills. Must be exceptionally detailed oriented * Perform in a dynamic and fast-paced team environment * Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests * Demonstrated ability to use discretion and sensitivity when handling confidential information. * Self-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations * Extensive experience in multi-org environment * Engineering and Construction Related Industry Knowledge desired * System Administration and support experience would be desired * Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred * Prioritize and manage multiple tasks, changing priorities as necessary * Work under pressure and adapt to changing requirements with a positive attitude * Oral and written communication skills as required for the position * Self-motivated, proactive and an effective team player * Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others, * Associate degree in Information Technology, Computer/Information Science, or related discipline * Minimum 3 years' practical IT experience required * Can be a combination of education, training, and relevant experience ## Description * Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites. * Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications. * Utilize our trouble-ticketing system to document your work and facilitate communication with our clients. * Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users. * Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures. * Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite. * The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)