> Markdown version of [/jobs/ext/486619-technician-2-help-desk](https://www.wearedevelopers.com/jobs/ext/486619-technician-2-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technician 2 - Help Desk - **Company:** Maximus, Inc. - **Location:** Eugene, OR, United States - **Salary:** $37,440.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Desktop Computing, Image Management, Issue Tracking Systems, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Software Maintenance, Remote Access Technology, Remote Desktop Services, Laptops - **Published:** June 5, 2026 - **Apply:** https://www.careerjet.com/jobad/us510a32f2aca456c4e9af1c3b2a15fba1 ## About the Role High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - High School diploma or equivalent with 2 - 4 years of experience. - Must have a minimum of 6 months' of production experience in the CMS BOSC program. - Must be available to work Monday-Friday, 10:00 AM-6:30 PM EST, with the flexibility to adjust their schedule or provide coverage outside these hours as needed. - Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies. - Experience with and/or ability to use call center telephony equipment. - Experience in customer support or call center support. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project). - Strong verbal and written communication skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented, organized, timely, and customer service-oriented. - Ability to work well independently and in a team setting. - Adaptable, flexible and able to deal with ambiguity and change. - Excellent oral and written communication and customer service skills. - Excellent attention to detail and good analytical skills. #techjobs #clearance #veteranspage ## Description Provide desktop and operational support to assigned site(s) and remote offices. - Provide accurate and creative solutions to user problems of a moderate and complex nature. - Provide timely resolution of user and support issues across company sites. - Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base. - Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices. - Install and support a variety of PC operating systems. - Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner. - Diagnose, resolve, and follow up on issues relating to various user concerns. - Use remote desktop software to provide remote support and resolve issues for remote offices or home office users. - Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures. - Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment. - Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations. Job-Specific Essential Duties and Responsibilities: - Provide remote support and resolve issues for users whom may be at remote offices or home office users. - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository. - Assist in troubleshooting advanced technical issues within the network and telecommunications environments. - Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. - Identify areas deserving attention in the technical support environment and consult with management. - Ensure tickets are accurately documented and resolved in a timely manner. - Work within the team framework created by management and work with team members on assigned projects. - Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues. - Handles customer support requests that cannot be solved by Tier 1. - Forward support requests not resolved by Tier 2 as required by following established procedures. ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)