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# Desktop Support Technician

- **Company:** Agile Technology Solutions Inc.
- **Location:** South Boston, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Microsoft Office, Networking Basics, TCP/IP, Wi-Fi Technology, System Availability, Information Technology, Laptops
- **Published:** June 5, 2026
- **Apply:** https://www.careerjet.com/jobad/us1c3352bca3af08661867b3699bf50d7c

## About the Role

* Experience: 3-5 years of experience in a desktop support or help desk role.
 * Technical Skills: Proficiency in Windows 10/11, macOS, and Microsoft 365 administration.
 * Certifications (Preferred): CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

## Description

The Level II Desktop Support Specialist provides intermediate-level technical support, troubleshooting, and maintenance for end-user computing devices, software, and basic network connectivity. This role serves as an escalation point for Level I issues and ensures high availability and performance of IT services., * Provide Technical Support: Resolve escalated hardware, software, and operating system issues (Windows/macOS) for local and remote users.

 * System Maintenance: Perform installation, configuration, and proactive maintenance of desktops, laptops, printers, and mobile devices.
 * Troubleshooting: Diagnose and resolve complex issues related to Microsoft Office 365, Active Directory, basic networking (TCP/IP, Wi-Fi), and business applications.
 * Documentation: Maintain accurate inventory records and update knowledge base articles and troubleshooting procedures.
 * Collaboration: Work with Level I staff for knowledge transfer and collaborate with Level III/System Admins on advanced infrastructure issues.


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