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# Tier 2 Helpdesk Engineer

- **Company:** Simpatico Systems, LLC
- **Location:** Santa Clarita, CA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Complex Networks, Linux, Network Troubleshooting, Network Administration, Enterprise Software Applications, Software Troubleshooting
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c2d19211574dda30

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, 4+ years in similar IT field
Clear and concise communication - written & verbal
Ability to Multitask in a "High Pressure Environment"
Skilled in troubleshooting network infrastructure issues
Strong understanding of Network Administration
Proven ability to troubleshoot complex technical issues
Strong understanding of Windows and Linux OS
Ability to type 50+ WPM
Passion for improvement

Nice To Have:

ITIL Experience
Previous helpdesk experience
Project delivery experience
Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management), * Troubleshooting: 4 years (Preferred)

License/Certification:

 * Driver's License (Preferred)

## Description

What you'll do: In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. This role includes:

 * Alert Console Monitoring and Escalation
 * On-site support
 * ConnectWise Ticket Execution
 * Incident and Problem Ticket Lifecycle Management
 * Procedural Documentation Creation and Currency
 * Participate in building a world class Operations Model


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