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# Desktop Support Technician

- **Company:** PSOMAS
- **Location:** Tacoma, WA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Multi-Factor Authentication, Issue Tracking Systems, Inventory Management Software, Microsoft Office, ServiceNow IT Service Management, Peripherals, Laptops
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7db1b656587f3503

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High School Diploma or GED required

 * 2+ years of desktop support or helpdesk experience
 * Hands-on experience with Windows 10/11, Office 365, and basic Active Directory tasks
 * Strong customer service, communication, and time management skills
 * Ability to travel between regional offices and provide occasional after-hours support

## Description

As our Desktop Support Technician for our IT team in Tacoma, you'll play a key role supporting Psomas employees across assigned regional offices. In this hands-on support position, you'll provide frontline technical assistance, troubleshoot day-to-day technology issues, and help ensure employees have a reliable and seamless technology experience., As our Desktop Support Technician, you will provide technical support, maintain endpoint systems, and help deliver a dependable and positive user experience across the organization.

 * End User Support & Troubleshooting
Provide support for desktops, laptops, mobile devices, printers, and peripherals while troubleshooting and resolving hardware, software, connectivity, and printing issues.

 * Systems & Application Support
Support Microsoft Office 365, Windows 10/11, and common business applications while assisting users with technical questions and issue resolution.

 * User Account Administration
Manage user onboarding and offboarding activities, password resets, multi-factor authentication, and access-related support tasks.

 * Device Deployment & Asset Management
Deploy, configure, and maintain endpoint devices while supporting inventory tracking and equipment lifecycle management.

 * Documentation & Ticket Management
Document incidents, requests, and resolutions within the IT ticketing system to ensure timely communication and issue tracking.

 * Team Collaboration & Operational Support
Partner with IT and HR teams on equipment rollouts, employee transitions, and other support initiatives while providing occasional after-hours assistance as needed.


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