> Markdown version of [/jobs/ext/487161-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/487161-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - **Company:** BLUE PACIFIC RE INC - **Location:** Chattanooga, TN, United States - **Experience:** Starter - **Salary:** $37,440.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Software Deployment, TCP/IP, Wi-Fi Technology, Office365, Break Fix, Peripherals, Microsoft InTune, Casper Suite, Laptops, Servicenow - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d8d0f016b751ba4e ## About the Role Do you have experience in macOS?, * 1-3 years of experience in Desktop Support, Help Desk, Technical Support, or a similar IT support role. * Hands-on experience supporting Windows 10/11 and macOS. * Familiarity with Microsoft 365 applications. * Experience using ServiceNow or similar ticketing systems. * Experience supporting desktops, laptops, printers, and mobile devices. * Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi. * Strong troubleshooting and analytical skills. * Excellent customer service and communication skills. * Ability to work independently and as part of a team. * Strong organizational skills and attention to detail. Preferred Qualifications * Exposure to JAMF or other Mobile Device Management (MDM) tools. * Basic knowledge of SCCM, Microsoft Intune, or endpoint management platforms. * CompTIA A+, Microsoft Fundamentals, or similar technical certifications. * Experience with imaging, deployment, and asset management processes. Key Competencies * Customer Service Excellence * Technical Troubleshooting * Communication Skills * Team Collaboration * Problem Solving * Time Management * Attention to Detail Work Environment * Fully onsite role in Little Rock, AR. * Ability to provide deskside and walk-up support for end users. * May require occasional lifting and movement of IT equipment. ## Description We are seeking a Desktop Support Specialist (Level 1) to provide first-level technical support for end users in a corporate environment. The ideal candidate will have experience supporting Windows and Mac systems, troubleshooting hardware and software issues, assisting with device deployments, and delivering excellent customer service. The Desktop Support Specialist will be responsible for supporting end-user computing devices, resolving technical issues, managing support tickets, and ensuring a positive user experience., * Provide Level 1 technical support for desktops, laptops, mobile devices, printers, and peripherals. * Troubleshoot hardware, software, operating system, and basic network connectivity issues. * Support Windows 10/11 and macOS environments. * Install, configure, and maintain desktop and laptop computers. * Assist with workstation setups, device deployments, onboarding, and equipment refresh projects. * Respond to support requests via ServiceNow, phone, email, and in-person support. * Document, track, and update incidents and service requests within the ticketing system. * Assist users with password resets, software installations, and general technical support. * Support mobile devices and related peripherals. * Perform basic hardware replacements and break-fix support. * Maintain accurate inventory records for IT hardware and software assets. * Escalate unresolved or complex issues to senior support teams as needed. * Follow company IT policies, security standards, and operational procedures. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)