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# Service Desk Technician

- **Company:** WatchGuard Technologies, Inc.
- **Location:** Seattle, WA, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, JIRA, Microsoft Online Services, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Human-Computer Interaction, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Azure Active Directory, Microsoft SharePoint, ServiceNow IT Service Management, Peripherals, Laptops, Zendesk, User Administration, Servicenow
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fe57100185ef5545

## About the Role

Do you have experience in Windows?, * 3-5 years of experience in a Service Desk, Desktop Support, or IT Support role

 * Strong knowledge of Windows 10/11
 * Hands-on experience with Active Directory administration
 * Experience supporting Microsoft Office 365
 * Proven ability to troubleshoot end-user computer issues
 * Experience preparing and deploying computers for employees
 * Strong communication skills and customer-service mindset
 * Ability to work onsite in Seattle, WA, * Experience supporting macOS / Apple computers
 * Experience with IT ticketing systems (Zendesk, Jira, ServiceNow)
 * Basic understanding of networking concepts (DNS, DHCP, VPN)
 * Experience supporting mobile devices (iOS/Android)
 * Familiarity with endpoint security best practices, * Hands-on support environment with frequent user interaction
 * Standard business hours with occasional flexibility

## Description

We are seeking an experienced Service Desk Technician to provide hands-on, in-office technical support for end users in a fast-paced corporate environment. This role is responsible for day-to-day workstation support, user account administration, device provisioning, and rapid resolution of IT issues to ensure a high-quality employee experience., * Provide Tier 1-2 technical support for Windows-based laptops, desktops, and peripherals

 * Troubleshoot and resolve hardware, software, and operating system issues
 * Administer Active Directory and Azure Entra ID (user creation, disabling accounts, password resets, group membership)
 * Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
 * Prepare, image, configure, and deploy computers for new hires and replacements
 * Perform onboarding and offboarding IT tasks (account provisioning, access removal, asset recovery)
 * Diagnose and resolve common networking, printer, and connectivity issues
 * Document incidents, requests, and resolutions in a ticketing system
 * Escalate complex issues while maintaining ownership through resolution
 * Maintain inventory of IT assets and support lifecycle management
 * Deliver professional, customer-focused in-office support


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