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# Support Technician & Client Care Provider (Level 1 - Remote & Onsite)

- **Company:** NORTHERN TECHNICAL SERVICES, L.L.C.
- **Location:** Petoskey, MI, United States
- **Salary:** $35,360.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Computer Maintenance, Cloud Platform System, Computer Equipment, Information Technology
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f7257819c05cbc2d

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Customer service?, Do you have a Trade school?, * Friendly and professional

 * Reliable and punctual
 * Comfortable talking with people
 * Organized and detail-oriented
 * Curious and willing to learn
 * Able to work independently when needed

Experience

Any of the following is helpful:

 * Customer service
 * Retail
 * Hospitality
 * Healthcare
 * Technical support
 * Trade school or IT coursework
 * Personal experience building or troubleshooting computers

No MSP experience required.

Requirements

 * Valid driver's license
 * Reliable transportation
 * Ability to travel throughout Northern Michigan
 * Ability to lift computer equipment when needed
 * Strong communication skills

## Description

Northern Technology Services is looking for a reliable, customer-focused person to join our team as a Technical Support Agent.

This role is a mix of:

 * Helping clients with everyday technology issues
 * Setting up computers and equipment
 * Visiting client locations throughout Northern Michigan
 * Assisting with IT projects and deployments
 * Learning real-world IT skills from an experienced team

You do not need years of IT experience.

We can teach technology.

We can't teach reliability, professionalism, and a great attitude.

What You'll Be DoingHelp People

You'll be one of the first people our clients interact with when they need assistance.

Examples include:

 * Password resets
 * Computer troubleshooting
 * Printer issues
 * Email and Microsoft 365 questions
 * New employee setup
 * Device replacements

Work Onsite

Not everything can be fixed remotely.

You'll visit client locations to:

 * Set up computers
 * Install monitors and docks
 * Replace equipment
 * Help with office moves
 * Assist with technology projects
 * Serve as the local face of our company

Learn IT

You'll work alongside experienced technicians and gain exposure to:

 * Microsoft 365
 * Cybersecurity
 * Cloud systems
 * Business networks
 * Managed IT services
 * Client support operations


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