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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Warehouse IT Support Associate - **Company:** Wayfair LLC - **Location:** Port Wentworth, GA, United States - **Salary:** $39,416.0 - $53,206.0 - **Contract:** Temporary contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Chrome OS, Desktop Computing, Issue Tracking Systems, Application Enhancement Tool, Peripherals, Generative AI, Gsuite, GPT, Pagerduty, Servicenow - **Published:** June 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3d0fe604d824de65 ## About the Role Do you have a High school diploma or GED?, * High school diploma or equivalent. * Basic understanding of computers, mobile devices, and workplace technology. * Strong customer service, communication, and organizational skills. * Ability to work independently and manage competing priorities. * Comfortable working onsite in a warehouse or fulfillment center environment. * Willingness to learn new technologies and processes. * Familiarity with Generative AI tools such as Gemini, ChatGPT, Copilot, or similar technologies. * Ability to lift and move technology equipment as needed. * Flexibility to support varying shifts based on business needs with advance notice. * Participation in rotational or on-call coverage may be required to support 24/7 operations., * Experience in IT support, help desk, desktop support, customer service, warehouse operations, or a related field. * Familiarity with Zebra devices, barcode scanners, label printers, or warehouse technology. * Experience with Google Workspace, Windows, and ChromeOS. * Basic networking knowledge and troubleshooting skills. * Experience using ticketing systems such as ServiceNow. ## Description Wayfair's Employee Technology team enables employees around the world through reliable technology, responsive support, and operational excellence. Within Employee Technology, the IT Support team provides onsite technology support for our fulfillment centers and warehouse operations. The Associate is an onsite, entry-level technology support role responsible for helping keep warehouse technology running smoothly. This position serves as the local face of IT by providing first-line support, maintaining technology assets, supporting operational workflows, and ensuring issues are routed to the appropriate teams when necessary. This role is ideal for someone who enjoys helping others, takes pride in being dependable, works well independently, and is comfortable operating in a fast-paced warehouse environment. What You'll Do * Serve as the first point of contact for technology support requests within the warehouse. * Troubleshoot and resolve common issues involving Windows computers, ChromeOS computers, Google Workspace apps, printers, scanners, and other warehouse technology. * Support Zebra handheld devices, barcode scanners, label printers, workstations, and peripherals. * Create, update, and manage support tickets in ServiceNow. * Escalate issues that require advanced technical support and provide accurate documentation. * Identify site-wide outages and engage appropriate support teams through established escalation processes, including PagerDuty. * Assist with basic network troubleshooting, cabling, workstation setup, and device installations. * Perform inventory management, technology audits, equipment deployments, and routine floor sweeps to locate and organize IT assets. * Build strong relationships with Warehouse Operations teams and provide excellent customer service. * Utilize internal knowledge resources and AI-powered tools to research and resolve issues. * Follow IT policies, procedures, and support processes. ## Related Videos - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [The Memory Leak That Ate Our Cluster: A Postmortem](https://www.wearedevelopers.com/videos/2057-the-memory-leak-that-ate-our-cluster-a-postmortem) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Extensionator - Rise of the Chromium](https://www.wearedevelopers.com/videos/119-extensionator-rise-of-the-chromium) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)