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# Desktop Support Technician

- **Company:** Prestolite Electric Incorporated
- **Location:** Arcade, NY, United States
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Local Area Networks, Wide Area Networks, Peripherals, Computer Equipment, Information Technology, Custom Reports
- **Published:** June 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c22cc87d1a89fb68

## About the Role

Do you have experience in Customer communication?, Do you have a Associate's degree?, * Associate's degree or equivalent experience in networking and operating systems preferred.

 * Basic knowledge of computer systems.
 * Excellent communication and interpersonal skills.
 * Ability to work independently and in a team environment.
 * Strong organization and problem solving skills.
 * Ability to lift up to 50 lbs, able to move equipment, run wires, etc.
 * Ability to work overtime on short notice.

## Description

* Provides technical support to end users on a variety of issues. Identify, research and resolve technical problems related to computer systems, software and hardware.
 * Trains users and basics and write training/work instructions.
 * Maintain daily performance of computer systems.
 * Responds to telephone calls, email and other requests for technical support.
 * Troubleshoots, isolates the problem and implements solutions with timely resolution. Follow-up with customers to ensure issue has been resolved.
 * Install, modify and repair computer hardware and software and peripherals.
 * Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
 * Gain feedback from customers regarding computer usage.
 * Run diagnostic programs to resolve problems
 * Run reports to determine malfunctions that continue to occur.


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