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# Desktop Support Technician

- **Company:** V-centrix-us Llc
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Online Services, Microsoft Outlook, Calendaring Software, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Service Software, Office365
- **Published:** June 2, 2026
- **Apply:** https://www.dice.com/job-detail/6976fba9-cfd3-4a4b-b287-c4440f652484

## About the Role

Orientation specific to client''s environment will be provided. It is expected that resources will have the skills & experience to perform the duties required and not need to be trained in technical desktop support & technologies.

 * 2-3 years of desktop support experience in a managed enterprise environment.
 * Experience supporting Windows and macOS operating systems and iOS and Android mobile devices.
 * Working knowledge of basic networking concepts, VPN connectivity, and troubleshooting.
 * Experience supporting Microsoft 365 services, including Outlook, Teams, calendaring, and contacts.
 * Experience with Active Directory user account administration and permissions management.
 * Strong problem-solving, customer service, and communication skills.
 * Experience using remote support tools such as LogMeIn.
 * Ability to work independently and collaboratively in a fast-paced support environment.
 * Reliable attendance, punctuality, and commitment to handling sensitive information appropriately

## Description

The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely.

This position is campus-based and includes in-person support, workstation deployments, onboarding activities, and remote troubleshooting
services.

 * Serve as the first point of contact for clients seeking technical assistance via phone, email, ticketing systems, and on-site
support.

 * Provide Tier 1 technical support for hardware, software, account access, and connectivity issues for both on-campus and
remote clients.

 * Perform workstation deployments, onboarding support, equipment setup, and technology refresh activities.
 * Troubleshoot and resolve technical issues in person and remotely using tools such as LogMeIn.
 * Support Windows and macOS workstations, mobile devices, Microsoft 365 applications, and Active Directory accounts.
 * Document incidents, service requests, and resolutions within the ticketing system.
 * Escalate complex issues as needed and collaborate with other IT teams to ensure timely resolution.
 * Deliver exceptional customer service while maintaining the confidentiality of sensitive information.


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