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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Incident Response Manager, Public Safety - **Company:** Axon Enterprise, Inc. - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $97,200.0 - $129,600.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Application Programming Interfaces (APIs), VoIP, Software as a Service, Distributed Systems, Software Engineering, Systems Integration, Cloud Platform System, Webforms - **Published:** June 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=602df5eadadfde29 ## About the Role Do you have experience in Root cause analysis?, * 7+ years of experience in Incident Management, Major Incident Management, Technical Operations, Escalation Management, NOC Operations, Service Reliability, or related operational leadership roles * Experience leading high-severity operational incidents within SaaS, cloud, mission-critical, or highly available technical environments * Strong executive communication skills with the ability to remain calm, structured, and decisive during high-pressure situations * Experience coordinating cross-functional technical teams during customer-impacting incidents * Demonstrated ability to drive operational accountability and lead complex incident response efforts without direct authority * Strong understanding of technical infrastructure concepts including cloud environments, networking, VoIP, SaaS platforms, APIs, integrations, and distributed systems * Experience leading post-mortems, root cause analysis reviews, and operational improvement initiatives * Comfortable operating within fast-paced, high-growth, and evolving environments * Ability to participate in a heavy on-call rotation supporting mission-critical customer Nice-to-Haves: * Experience supporting mission-critical environments such as: * + Public Safety + PSAP/ECC operations + Emergency Communications + NG911 environments + Critical Infrastructure + Real-Time Communications platforms * Experience working with public safety technology vendors or operational environments * Familiarity with CAD systems, call handling systems, emergency communications workflows, or incident command structures * Experience supporting highly regulated or operationally sensitive customer environments * Exposure to NIMS, ICS, APCO, ENP, or emergency communications operational frameworks * Prior experience in public safety operations, emergency communications centers, or mission-critical command environments ## Description At Axon 911, we are building mission-critical technology that supports emergency communications, public safety operations, and real-time response environments. We are seeking a Senior Incident Response Manager who will own the escalation lifecycle from intake to resolution; ensuring incidents are triaged accurately, prioritized based on operational and customer impact, assigned to the appropriate technical resources, and driven to closure with strong operational accountability and follow-through. This is a founding role with high visibility and high impact, as this individual will serve as the operational lead during customer-impacting incidents, coordinating cross-functional response efforts across Software engineering, Operations and Customer Support resources. The ideal candidate thrives under pressure, communicates with clarity and structure, and can confidently lead operational response efforts involving technical teams, executive stakeholders, and customer leadership. What You'll Do * Lead and coordinate P1/P0 customer-impacting incidents across mission-critical SaaS environments * Serve as Incident Commander during high-severity operational events and customer escalations * Facilitate bridge calls and coordinate cross-functional response efforts across Engineering, Infrastructure, Product, Support, NOC, and Customer teams * Maintain clear, structured communication with both internal stakeholders and customer leadership teams, including executive-level audiences * Drive operational accountability, incident timelines, action items, and follow-through during active incidents * Lead post-incident reviews, root cause analysis discussions, after-action reporting, and operational improvement initiatives * Partner closely with NOC and operational teams to support service continuity and platform reliability * Help establish and mature incident management processes, workflows, tooling, and operational standards * Participate in an on-call leadership rotation supporting critical customer incidents * Travel up to 25% as needed to support customer operations, strategic initiatives, or critical incident response efforts, The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Best Practices for AI-Assisted Development of Distributed Systems](https://www.wearedevelopers.com/videos/100200-best-practices-for-ai-assisted-development-of-distributed-systems) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Your Distributed System Just Got a Brain. 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