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# HR Specialist - HRIS & Employee Support Services

- **Company:** Schoening Tech Group
- **Location:** Andover, MA, United States
- **Experience:** Experienced
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Learning Management Systems, Data Integrity, Human Resources Information System (HRIS), Issue Tracking Systems, Microsoft Office, Productivity Software, Web Navigation, Automated Data Processing (ADP), Data Processing, HR Software, Zendesk
- **Published:** June 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=445980d6df9f60af

## About the Role

Do you have experience in Productivity software?, Do you have a High school diploma or GED?, We are seeking a detail-oriented HR Specialist to join a fast-paced HR Solution Center team that supports the employee experience and HR operations. This role is ideal for candidates with strong experience in HRIS, ticketing, and employee support who thrive in high-volume, service-oriented environments., * High School Diploma or GED required

 * 3-5 years of relevant HR, HRIS, or shared services experience
 * Experience with HRIS platforms (ADP strongly preferred)
 * Experience in HR helpdesk or shared services environments
 * Zendesk ticketing system experience strongly preferred
 * Strong Microsoft Office proficiency
 * Excellent attention to detail and organizational skills
 * Ability to handle confidential and sensitive employee information professionally

Preferred Qualifications

 * Prior HR operations or employee support experience
 * Experience supporting learning management systems
 * Strong communication and customer service skills
 * Ability to multitask and manage competing priorities in a deadline-driven environment
 * Knowledge of multi-state HR policies, practices, and systems
 * Ability to work independently and collaboratively within cross-functional teams

Top Skills Desired

 * HRIS system maintenance and enhancement experience
 * ADP and Zendesk administration/support
 * Learning management system experience
 * HR operations/shared services background
 * High-volume ticketing environment experience

## Description

The HR Specialist will provide Tier 1 support for HR systems, learning management systems, and day-to-day HR inquiries, ensuring excellent customer service and accurate transactional support throughout the employee lifecycle., * Provide Tier 1 HR support for employee inquiries across phone, email, and Microsoft Teams

 * Manage and resolve HR tickets within Zendesk while meeting established service level agreements (SLAs)
 * Support HR operations including onboarding, offboarding, employee status changes, transfers, and promotions
 * Assist employees with HR policies, procedures, and system navigation
 * Support HRIS administration and troubleshooting, particularly within ADP
 * Process data imports and maintain HR system data integrity
 * Audit HR transactions and records for accuracy and compliance
 * Configure and support Zendesk ticketing workflows and enhancements
 * Collaborate with HR, Talent, and cross-functional teams to improve support processes
 * Participate in special projects and continuous improvement initiatives


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